TwitchCon 2023 BONUS EPISODE [Video]

as someone who has social anxiety and hates conflicts and confrontation, this episode was genuinely so educational

dylynne p

I'd like to see your Karen capabilities, Mr John Karen.

Zainab Sheh

Why does "pussies," mean shit.

Luke Shields

👏👏👏

Charlie

Thank you, I usually never mention anyone's boobs, but QT's mention of boobs was so funny to me, I had to remind her absence is missed :3 there's no ill intent with it, I respect QT so much being on the show

ReadyEddie

why do I feel like u guys r kinda being pussies but also you got the moneyyy

Lulu

im currently training at a hotel and this is really good to hear as just how to handle the guest and who calls get passed around to with a situation like this, very entertaining and educational lmfao

abdulrahman alaqeel

will should do asmr lmao

arslang

This was so educational omg it made me want to call everyone who's ever wronged me 😂 what a great promo for the white hat karen segment :0

bri

The Austin content was amazing but man can you imagine the fact that you free-fall 10 stories, legitimately thinking you are going to die, possibly getting ptsd for life and the hotel does absolutely fucking nothing for you. What an awful place. I understand that those employees can't do much but the 0 compassion and attitude is insane to me.

NatiLati

Goddamn that call made me horny and I'm not even gay

dietcoke

Hasan and Will just absolutely LIVING for Austin attempting to politely argue is so funny 😭

Sav 🧡

this is AMAZING content omg It's crazy that they didn't start comping you guys immediately, if anyone in that elevator had a heart condition or something of the like they easily could have died. That was insane.

Laura Cocroft

something about me makes it so i physically cannot listen to people talk to costumer service. it gives me so much anxiety

Theodore Salmon

This was truly great to see in action! Austin in great form here

Raekin

SUE!!!!!!!!!!!!!!

olv OG

Austi. Really is the goat

HeyBroItsBrad

Tbh from the way they were talking I thought Marsche lost way more than 12k. I also work for a casino though and have had players casually be like "Oh I'm down 7-8k, I just gotta win it back". Or watch people go on losing streaks with 5k per hand and keep going. So I guess I'm a little more desensitized to it, because I know if I gambled and lost 12k it would be devastating to me personally, but I also don't make crazy money. I have no idea what some of these players do for a living where they can drop my yearly income on a game of baccarat.

Sugma Male

lol meanwhile I wish they would use the patreon integration on yt so I can watch the bonus eps on yt

kobi

QT was in a situation where she almost died or could have been seriously injured. So were others. Can we maybe cut them some slack for being nervous about going down the SAME elevator where it happened?

FrostWolf

KC native here, Missouri got 2 shoutouts. I'm a happy boi

Benjamin Bruce

Congrats on figuring out how to word the 100% valid sentiment that QT is missed in the creepiest way that you possibly could have! Well done!

LeahGia

The only thing that Austin didn't do, which I definitely think you should do, is ask for a copy of that video. For legal and/or content purposes.

Doug S

As someone who works in hospitality, the lack of resolution is just mind boggling. It does not take that long to look at the security footage to see y’all (Will & Marche and the others in the elevator) are not at fault. Therefore they could have EASILY given some kind of resolution on a local level. They can continue the investigation after the fact. But at least resolving the issue while you all are still in house. The fact that you were supposed to email regarding a major life threatening incident is just ridiculous. I couldn’t hear too much from the phone call but I don’t think I even heard a sorry throughout the phone call. It’s insane me. I’m glad that y’all are safe and didn’t get hurt from this.

alysiamariaaa

omg my blood was boiling

Grayson Hanson

https://youtu.be/T_ZRtU8oTUM?si=6dPQ37_i8bNPmhAT

Munch

omg i hope so bad the woody costume becomes the defacto 'im sorry' bit for fear&

Mia Christensen

I'm 10 minutes in and watching Austin try to get some sort of comp for the elevator situation is like watching a high speed chase. Why is this so entertaining haha

Logan S.

I like how the response to ppl free falling in an elevator is "did you submit an email?"

Lanorb

I understand your perspective but I think it's oddly transactional. What makes the podcast good is that they're just friends talking about shit. So QT, being human, got herself into too much shit and is venting about it. It's relatable. If you're approaching this from the perspective of "I gave you $ so you better put on a good show" (your definition of good in this case) then I think you're watching the wrong group.

Lanorb

I love when people can give feedback and get their point across respectfully. I enjoy the slice-of-life vibe of this content, but also agree it can go too far sometimes.

Slangarang

With all due respect for your perspective, I have a completely different one. One of the reasons why I love this podcast so much is because it’s just real life. The chaos and honesty is endearing. I also never interpret them asking how long they’re gone for as them not liking being there but instead as a look into what they are trying to juggle in their minds and as people trying to make a podcast. I appreciate those parts and the fact that they don’t cut, dice, or reorder their convos or comments (like what has seemingly become commonplace) because it always feels authentic and human. I also wouldn’t describe the collective patreon eps over the last few months as low effort or disappointing at all. I have genuinely really enjoyed and been entertained by the content ☺️

LeahGia

I think NPC TikTok lives may be more your speed.

Jen

Dawg...

Johnny McDangle

Woah Austin is the goat

Emma Vedock

I subscribe for entertainment and distraction and it's quite jarring when in the middle of the youtube episode time is spent on how QT wanted to get out of attending the podcast because she had comitted to so much over the weekend, and time was spent on explaining that she wouldn't be attending the patreon episode. Then in the same episode we have people asking for how long is left until the hour is up and they can finish. It's very often that the flow is interupted with someone asking for how long is left in the middle of an episode. That combined with a lot of low or no-effort patreon episodes over the last few months (this episode was a banger though and I do appreciate how busy you guys were this weekend) makes me a little bitter, it is the opposite of entertaining and distracting

Fox

This is officially my favorite episode so far.

Matt

I would’ve lost my damn mind, you all almost died

Christian

man i wish i had an austin in my life to make these calls for me!!

boobery

I think what might work with the white hat karen format is austin having a live audience or "commentators" reacting live to the situation, makes it more of an event

Luccas Viana

We all need an Austin.

Brian H

I wish you all the luck, even if it wasn't the newest, you wouldn't expect that treatment anywhere on strip or even downtown. Maybe at Primm I could imagine Elevators not being properly serviced and it being so corporatized that they wouldn't automatically refund the entire visit or portion of it to the maximum value they could. I know people working for Autozone that go further for their customers.

ChazzGrove

The way he muted the call was so sassy.

Rey Fisher

It's wild bc it's the new poppin hotel on the strip, I'm staying there in a few weeks 🥲

BluShampoo_

Not like I'm staying there in a few weeks and now terrified 😒

BluShampoo_

Great job Austin! Insane they didn't automatically concede to a situation that high of a caliber

Tony

Austin switched the voice up and immediately start cookin

Micah Smith

It's actually incredible how much a nice set affects the quality of the show.

No one in particular

goddamn austin is a fuckin gladiator dude.

Tejas Mahadevan

Dude, same. I got anxiety just watching Austin make the phone call. My stomach was literally knotted up

Andrea Joan

For the protection of the employees, you should REALLY edit out the employee’s name when doing this…

Daniel

Instead of with my feet?

ReadyEddie

Holy shit. Austin is a fucking warrior

Alpha Falter

Only 30 minutes?

Larnius

I needed my own austin this last june when the hotel i stayed at for my grandmother's funeral didn't let us know they didn't have hot water.

Made of Stardust

Agreed

Morgan N

I need to hear the conclusion to the hotel saga.

Luke

they absolutely should have edited out the incedent number lol

Devon Williams

just started ep, cant wait to hear lol

Devon Williams

I work support with a company that has an installation at this hotel and have spoken to their staff quite a bit and it is absolutely an "unmitigated disaster"

Jackson Honeycutt

Im also fairly new but they did it once before I'm pretty sure but I cant remember when it was, but there are also plans for him to record these as additional content on the side for higher tiers. not sure if hes done any yet though

travisass

Wait, Billy Rave Brains is not my mans real name?

Dan The Man

This entire episode has been one of the most scathing reviews I've ever seen of any hotel. At minimum they've lost thousands of potential customers, at worst untold once this gets disseminated. I think its worthy of a full YT video of a retelling, no doubt Will already has one in the pipeline. That's absolutely insane, I didn't even understand the scale of the fall until they dove into it more in the bonus episode. Goes without saying I'm happy no one was harmed, its so crazy they handled it like this. Hilton has untold amounts of insurance especially on core mechanical systems like the elevator, so any thing would automatically be covered to them. Just defies reason.

ChazzGrove

What a great episode. I am that can from Missouri who didn’t get a chance to meet you all, but only because I couldn’t get tickets to go to Twitchcon at all. I’ll see you next year!

Vella

Woah. That’s insane. He’s such a girlboss wtf?! Perfect fucking blend of asserting needs without being a dick to staff, all while milking a rich ass corporation of some benefits. Amazing. Standing goddamn ovation mr show

surma

what a weird ass comment

M

same i got like 5 phone calls i've been putting off lmao wish he could do em for me

M

Kinda new here, anyone know if there are any episodes where austin calls places and summons his inner karen? This was so much fun to watch

Micro Monarch

WE LOVE YOU KAREN BIG HEART EYES

natalie shields

Literally been thinking about joining for a year and I had to this month to watch Austin work. Amazing!

Michelle

praying on my hands and knees for elevator updates expeditiously

Moondragon

When Will said he loves seeing his friends do what they do best on the main episode, he meant Austin white hat Karening

Moondragon

Love these real life senarios. Probably the best patreon content we’ve gotten. Love to see Austin in his element

Samantha

Damn, I need Austin to talk to my college department Dean to dispute my grade for me at the end of the semester.

K C

watching a master at work 🤌🏾

Wuwu

As someone who has major phone anxiety, Austin is the exact type of friend who I'd want helping me deal with problems over the phone. Also, glad everyone who was in the elevator wasn't seriously injured. I can't even imagine the trauma. I would never get on another elevator again.

Thao

this is the greatest piece of content on the internet

Veeron

Nevada ain’t one of those states that requires it

Sami Salsa

Well done Austin. 💙

River Sauerwein

Wym he’s a great Karen

Sami Salsa

Austin is a real one for mentioning what Marche spent on gambling. I hope he gets all his money back

Jasmine Fears

Great tips from Austin . I also heard about Resort Worlds bad management only a couple months after they opened from all the local Las Vegas accounts on Instagram and Twitter. Crazy how none of it hasn't been fixed yet.

Brando501st

Great episode. I cannot fathom how no one has reached out to you guys who were in that elevator from the hotel. Like… They really have no care for your well-being? Wild.

Natalie

top 5 podcasts content

Maria Isabel Lopez

An absolutely wonderful show Austin 👏. As a starter whight hat Karen my self it was wonderful watching a professional at work. Look forward to seeing the results next week.👏👏👏

Andrew Sargeant

Great episode again this week. Twitch Con looked like a blast, hopefully Ill make it one day and get that selfie with the one and only Austin Show :)

SMARCEY

This was the best piece of content you all have ever made

Ryan Myers

THIS

Darren Hertenstein

I feel like I'm watching a safari guide talk about the lion eating the gazelle...

Alida03

why would u tyype this with ur hands

ijbolnation

Wait. QT said booba.

Darren Hertenstein

Clap

Leo!

Austin is something else

B

I actually can't handle how Austin is just able to do this.

Skye Scooter

Very scary incident and glad everyone is unharmed. That's crazy that hotel is a Hilton hotel I work at a Hilton location and just recently there was a big corporate meeting with several of the Hilton hotel owners and managers at the one that I work at. I bet Rick was there lol

NickJ

Could we get uploads of normal episodes (that go on youtube) here so I don't have to watch ads on youtube while paying for patreon ?

Andrej Kučerík (Sargo)

I can’t wait for a update of the hotel situation

Adah

Great job Austin! I'm glad you were still respectful to the customer service people.

Shaliek

I imagine this is a little bit of a grey area since the whole phone call starts out with an automated message that the calls will be recorded by the hotel.

T.C

Nevada is a mixed consent state when it comes to recording phone calls. At least one party in the conversation must know they are being recorded but it is recommended for all parties to be explicitly told they are being recorded. I know it's just a Patreon video but for any future white hat Karen segment I would make sure consent laws are looked into. Edit: That being said I fucking loved this video 🤣 Austin has got a super power and he's using it.

Daniel Zaragoza Tapia

The grace and tone that Austin brought to the conversation gave me hope that I can talk to people in service situations without it going horribly. Nice to see you can stand your ground while still being nice.

William Alexander

Now THIS is why I'm subbed to the patreon Baby!

Dillon Tyler

The AutoFocus on that center camera was really distracting, had to stop watching and just listen for awhile.

John Osborne

Even after this resolves- this hotel is DONE for. Twitch fans/online content fans are rabid- and once word gets out it's open season. I anticipate a full review bomb with brigading if not like.... full on harassment. You don't fuck around with the parasocial Andy's man...

NallM012

Honestly, very impressed with how stern but fair Austin was on the phone.

Jehan

IANAL but wouldn't the fact that the hotel is recording mean that all parties have consented to being recorded? Wouldn't this just be both parties recording instead of one but consent should be given as they are both aware of being recorded.

John Osborne

The longer the phone call went on the more the anxiety built in my body.

LegionOfPotatoes

If it wasn’t The Weekend maybe could’ve seen a different outcome during that call. Well done Austin loved it

Peter Cruz

More of this and this only lmao

Héctor Carrión

We are definitely going to need and update about the hotel situation, we gotta know how it turns out.

Abe lincoln

We need a full nandre episode

Shy Thembo

QT and Maya were scared and it was way less PG than they thought it would be lol (they did a clip about it)

Sasha

How is Austin such a bad gay and a bad Karen? It’s literally his default

derp derpington

What an episode! So good and thank goodness you’re safe :) p.s. Austin making these phone calls during regular episodes, I’m here for it

Sasha

That manager’s attitude pissed me off. It’s insane to get snippy with someone who is demanding a response to a near death experience.

Alexander Sarmiento

I am so fucking invested in this. I feel like I was in that elevator.

bl00dzee

in answer to Juan Castillo: yeah but the hotel has a audio message telling you before the call actually starts. this patreon episode might indeed be down in the near future so let's enjoy Austin's skills in conflict resolution while we can.

eijy

That was a masterclass by Austin, truly a thing to watch

Lucas Scott

I fucking love the Sphere in the BG. That's some good ass attention to detail.

Paul

That was awesome! But yea like hasan said this went outside the hotel to legal immediately. My guess is they’ll offer compensation as long as you don’t mention this again or something moving forward but eff that I would never and will never stay there that’s wild

Jose Marin

Didn't the hotel record it aswell they have the same audio we got. But I'm no lawyer so tf I know

Juan Castillo

Worth joining the patreon for

Thomas Morgan

Incredible show. Thankful you’re alive!

Benjamin Phillips

Another great episode. Can't wait to hear about the burlesque show from QT and if Austin can find resolution to elevatorgate this week

Connor D

Nandre as a guest soon

Munch

Yall gotta make sure we get a full complete update on the whole situation.

John Cunningham

It’s probably worth reporting the elevator incident to a regulatory body. Usually the only way to 100% ensure this gets looked into properly.

Scott C. Miller

People whispering into a microphone makes me feel like i'm gonna vomit, but goddamn did Austin kill it on that call. Love watching a master work their craft.

Larriet

Austin in his ELEMENT

Is that the white hat karen-ing we've all been robbed for the past few months?

Chatters_Mom

Why so many Missouri references this episode... I feel attacked

Hadley Newton

Gonna enjoy this before it's taken out because of the 2 party consent lawyers in the comments

Jojen

So blown away that all you were offered was late checkout! I get that they're escalating it legally, but they couldn't have thrown some food/drink credits in or some show tickets or something? I'm with Hasan and Will, I would have flipped my lid if that's all they had to offer when I ALMOST DIED??

Adriana Again

Twitchcon always so unsafe for my streamers. :(

Alison Murray

Possibly the greatest White Hat Karen the world will ever see

Julian

It's INSANE. A Twitchcon curse is already happening

ReadyEddie

BTW its illegal to record phone calls in Vegas without two party consent. this patreon extra is the commissioning of a crime. but i aint a lawyer just an internet idiot so who knows Nevada law states that recording a phone call is illegal without consent. Nevada Supreme Court has ruled that both parties involved in the phone call must consent in order for it to be legal. Nevada is an all-party consent state. All parties to a phone conversation must consent for the call to be recorded. Therefore, Nevada's wiretapping laws (NRS 200.620) are stricter than its eavesdropping laws.

Matthew Jackson

"Yes the crossed leg posture gives him extra force when he speaks to the help."

MitraKesava

Marche are you ok???

Carl Barks

The reason why the hotel won’t comp anything is because the incident is so severe they’ve elevated it above customer service into legal to avoid liability. My guess is that they offered a full comp the next day in exchange for a release of all claims against the hotel. Also Austin should 100% inform the customer service reps that he’s recording when he does these bits. Just my little lawyer 2 cents

Bobby

Austin has something that normal karens don't have. Gay White SEXY STRONG Male Karen energy

DxS

ill start this off by saying that i agree with austin that you should get what you paid for but my social anxiety would not allow me to even bring up the elevator and this man is here complaining about it

panz.

As someone who just left a customer service job Austin's "no ma'am I'm sorry, with all due respect" cutting her off just raised some PTSD flags I knew exactly what was coming 😭

Mary Fuller

I’d love to hear Hasan talk more about the weird minute to minute tracking they do and shit. Sounds interesting.

Kristen P

It's crazy that they didn't immediately comp the room at least. I'm sure they as the hotel are going to go after the elevator installer, but you shouldn't have to wait on that. If you wanted there is probably a pretty strong lawsuit. Elevators have so many checks, inspections, and certifications from not only the elevator installer, but also state and county inspectors who all failed at their job in ensuring it is safely operational

Tarpeianproductions

Fairly certain twitchcon is trying to kill Fear&

Joseph Shinkle

I had to mute this at times i can’t handle the confrontation this was INSANE 😭😭

brooke thoman

I thought listening to austin tango with customer service would be unwatchable but actually no, instead he's just got calm, righteous anger at having his friends almost die from corporate neglect without blaming the ppl just doing their jobs. Very cool lesson in conflict resolution

Ty6260

Will is a Content Brain, the commentary of the call made it 400 times better.

Mighty Max

👀👀👀 Austin is not playing with them

Hanako Johnson

Wife is a team lead in customer service and she always leaves her phone to where she can hear the customers.

Patrick Taylor

QT boobs are missed. I can't stand this sausage party every episode! (jk)

ReadyEddie

Austin is LOCKED in with this one, taking notes for sure

Matthew McCauley