soushiyo

August declines

Added 2023-08-05 14:30:28 +0000 UTC

...sounds like a YA novel about my August so far...

ok, so most of you have already heard that many peoples' Patreon subscriptions have been flagged as fraudulent by their banks. But just in case you haven't, I'm Doing My Part! Please check your memberships (to all creators - apparently some people are only seeing some of the charges declined? its unclear). If you have any issues, you may have to contact your bank to approve the charges and reinstate your membership.

I'm really sorry about this inconvenience, and I appreciate everyone's putting up with this in order to continue supporting the people they support.

More information about where to manage this was emailed to creators from Patreon. I've pasted it below. please also let me know if there's anything I can do to help. Thanks everyone.

"An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.

If a patron reaches out to you about a decline, you can advise them to follow these steps:

Contact their card issuer to confirm the charge is valid and retry that card
If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History"