Attack of the Kitty Set Questions
Added 2019-09-02 23:45:59 +0000 UTC
Dear Insane Children
Font Lord here, to ease all of your minds with a soothing balm of information for what happens next with the Cheshire Kitten Set goal and to answer some of the common questions that have been flooding into our inbox now August is over.
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1) OMG I HAVEN'T BEEN CHARGED YET.
It's still early in the month. Most people don't get charged until the first week is over, and even then, there are people charged later than that usually.
Patreon will continue to automatically attempt to charge you throughout the month, so.... wait :)
2) IS IT TOO LATE TO GET THE PLUSH SET?
Yes. August is over everywhere in the world now. If you joined our Patreon or adjusted your pledge to $50 in September, that's too late. But don't fret, the Cheshire Kitten Set will be available over on Mysterious in a few weeks time.
3) I NEED TO CHANGE MY ADDRESS.
No you don't.
We will be sending out a 'Backerkit Survey" email in about a week where you can tell us your address then, so keep your eyeballs peeled for seeing that in your inbox around September 9th.
4) SO WHEN ARE YOU SHIPPING? WHERE'S MY TRACKING INFO?
We estimate shipping will happen around mid to late September, and then Backerkit will auto-send you your tracking information as soon as we have it from the shipping fulfillment company.
Shipping takes on average 2-4 business weeks depending on where you are in the world.
5) CAN YOU JUST CONFIRM THAT EVERYTHING IS OK ON MY PLEDGE?
You can do this. Does your account say that you have been charged $50 or above in September? Then relax, you're getting the Kitten Set.
6) MY AUGUST PAYMENT IS (less than $50) WHAT HAPPENED?
Don't worry, it's your September payment that determines if you're getting the Kitten Set. Not August.
7) OHHH GEEZ, RICK. SOME OTHER ISSUE IS STRESSING ME OUT!
Well, if it's not answered above, then you can still PM US.
So, to summarize.
Put your feet up, have a cuppa tea, and wait :)
- Cheers
Comments
Shana, it's really important that you PM us with these kinds of questions. We rarely discover comments like this on old posts. Anyway, looking at your info... seems you've not provided your mailing address on your Patreon account so we can't ship anything to you. Again, please PM us so we can help you fill in the necessary details. Thanks!
American McGee
2019-10-01 05:58:42 +0000 UTCSorry to bother, but are we supposed to get shipping info yet? I haven't received anything.
2019-10-01 05:41:26 +0000 UTCAh, no it's okay, for some reason my email had filtered it into my junk folder!! Not cool email, not cool 🤬 All is good!! Can't wait to get my kitten 😻
2019-09-15 13:37:27 +0000 UTCI still haven't gotten my survey email at all 😨
2019-09-15 13:30:05 +0000 UTCI got my backerkit survey email, but it keeps telling me to pick an art print. Do I ignore it? All the updates say I should have had the Cheshire cat survey, but haven't... Please help
2019-09-14 12:36:51 +0000 UTCI havent gotten the email, yet. 😭😭
2019-09-13 21:25:19 +0000 UTCI got my Cheshire kitten survey
2019-09-13 04:03:49 +0000 UTCThank you!
2019-09-12 23:35:58 +0000 UTCThe surveys are split. Please allow a little time for the Kitten survey to go out.
American McGee
2019-09-12 23:22:05 +0000 UTCI got the same email. I'm wondering if we got the wrong email?
2019-09-12 22:46:00 +0000 UTCI got a survey to but it only was for $35 instead of the 50 that I was charged for. And the only thing is said in the E mail was a complementary poster I have never seen that before...
2019-09-12 11:14:35 +0000 UTCI have not received an email too. I´m quite worried I might have either not seen it, or not got one.
2019-09-12 07:38:11 +0000 UTCRead started sending on 9th
2019-09-12 04:04:31 +0000 UTCAny ideas on when the survey will arrive? Haven't received anything yet.
2019-09-11 11:50:31 +0000 UTCSame here, payment is through but hadn't got the survey yet.
2019-09-10 16:46:43 +0000 UTCI'm sorry for bothering you guys.
2019-09-10 12:21:58 +0000 UTCHey I don't want to bother you guys but I haven't got the survey and my payment went through.
2019-09-10 12:19:00 +0000 UTCHello, $ 50 deducted, can I already switch to a different payment level?
2019-09-09 21:05:55 +0000 UTCLuckily, we made a post that answers this very question, and others. ;) Take a look... https://tinyurl.com/KittehInfoz
American McGee
2019-09-04 01:25:59 +0000 UTCI was a bit late with the required payment, but now it went through. Will I still get the cat set?
2019-09-03 22:48:38 +0000 UTCThank y’all for assisting me with my issue, I can’t wait to get my kitten set ❤️
2019-09-03 17:03:29 +0000 UTCI am not even sure how long time it is going to take for support to answer!
2019-09-03 14:57:34 +0000 UTCI am still waiting for Patreon support to assist me with the issue for the 'Declined' status of my payment method for unknown reason. I've contacted my bank and they've confirmed there haven't been any transaction attempts blocking the card, so it's only issues from Patreon. I am watiing, but I don't feel good to have been supporting for so long and to suddenly have my payment method declined, especially in such an important occasion, where you have to confirm how many ppl are getting the plush...
2019-09-03 14:56:28 +0000 UTCWe all want our cats 👊 so we can hold them when we feel like going into hysteria 🐛
2019-09-03 13:26:49 +0000 UTCAs last month's instructions said, you can change after you've been charged ;) https://bit.ly/CheshKitten
American McGee
2019-09-03 08:39:22 +0000 UTCOne tiny question, oh Font Lord: can we adjust the pledges back to "normal" again yet, or shall we wait a bit? (:
2019-09-03 08:22:20 +0000 UTCThank you, I'm super stoked!
2019-09-03 03:49:03 +0000 UTCSweet! Thank you for the update and heads up. :) Can't wait for the chesire kitten set!^^
Tawni Meyer
2019-09-03 01:05:31 +0000 UTCCan't wait for my kitty
Pedro Elizondo Jr
2019-09-03 00:29:18 +0000 UTCExcited for my little kitten to arrive and keep my bunny company~
Deanna
2019-09-02 23:51:28 +0000 UTCAh geez Rick thanks for appeasing my anxiety! =^w~= but honestly you rock hardcore! 💜💚
2019-09-02 23:50:43 +0000 UTCYou all rock. Thanks for the heads up.
Hookboy
2019-09-02 23:49:34 +0000 UTC
