Patreon "fraudulent charges" problem
Added 2018-08-02 23:37:31 +0000 UTCPatreon's having a problem right now, which means lots of your payments are being declined as "fraudulent". As I understand it they've switched banks and that process has caused an error somewhere.
Here's the tweet from them: https://twitter.com/Patreon/status/1025071287020871680
If you've been declined Patreon's supposed to be sending you out an email. It's not your fault, but if you've been declined then only you can fix it right now. Here's what another creator suggested; either:
1) Update your credit card to a different card,
2) Use PayPal instead,
3) Contact your bank to let them know the Patreon charges aren't fraudulent; this should be a one time thing.
Once you've done any of those, just re-pledge at the same amount this month (if the pledge goes through successfully, you won't be double charged, don't worry, and if you are somehow, contact me and I'll refund you).
If you want some advice on updating your payment options, here's an article from Patreon: https://patreon.zendesk.com/hc/en-us/articles/203913769-How-do-I-update-my-payment-information-
Comments
It's not a problem for everyone, just a minority of people, I think. It's still a big problem for me, though, because it means I may not get paid all the pledges this month.
BBBen
2018-08-03 00:42:00 +0000 UTCStrange, I didn't have any issues.
2018-08-03 00:37:12 +0000 UTCThat's good. I suspect they're trying to fix it themselves but they're not confident they can do it for everyone.
BBBen
2018-08-02 23:59:45 +0000 UTCMine was originally declined, but it looks like it went through about 2 hours ago without me having to update my payment information or do anything. Hopefully, they get it straightened out for everyone alacritously.
Curtis S.
2018-08-02 23:54:53 +0000 UTC
