FAQ

I've included the most common questions about my Patreon Pin Club. For any questions not answered below, please contact me through my e-mail! 

CONTACT: akumapress@gmail.com

 ★ How to Join!★

To join & receive exclusive LE Pins, simply click one of the tiers based on your interests!

Tiers are divided by design, variant, and US or International

 ★ Pin A will always be inspired by the same series.

 ★ Pin B will change to a different series every month.

Shipping is included in the price of your pledge!

I am interested in (x) pin; am I too late to receive it?

Patreon charges the 1st of every month! In order to receive the upcoming October pin(s), you must pledge by September 30th.

If your pledge is record on October 1st or after, then you missed the deadline for the pins. Your next payment will be recorded on Nov 1st for the November Pins.

How do I change my tier pledge?

Click on your icon (top right), and then Click Manage Memberships.

Next, click Edit under the Akuma Press membership to select a new tier. 

When will I receive my rewards?

Pins can take 6-8 weeks to complete.

Please keep in mind, production delays can and do happen. I’m only one person, so once I receive the pins, it takes me about 2-3 weeks to quality check, back the pins, and ship out all the packages. 

I’m not interested in this month’s design - can I cancel my pledge?

Absolutely! You are always welcome to click on the Manage Memberships tab to cancel your pledge. Whenever you’re interested again, you’re welcome to rejoin.

Will you have more pins of (x) design?

Yes! I always order a lot of extras. Extra pins will eventually go up for sale in the Secret Shop. I typically wait until I have 4 pins to drop at once to reduce the amount of shipments. 

How do I access the Secret Shop & Discount Code?

A password protected link to the Secret Shop is located on the home page of my patreon.

Passwords are issued out in Pin Drop posts on Patreon. If you have trouble locating it, just send me a message!

Discount Codes will be sent via ✉Patreon Messages to members who were billed on the 1st of the month.

Re-selling Patreon Pins

Individuals who re-sell Patreon pins for more than the Patreon tier price will be banned from my Patreon, and potentially, my shop.

What prices are acceptable? Prior to September 2020, single pins were sold through patreon for $13 Shipped & Pin Sets (2 pins) were $25 Shipped. If you resell, it must be the same price: $13 shipped.

Unfortunately, I had to implement this rule after a lot of people took advantage of my Patreon & joined only to flip the pins for profit.

Changing your Address for New & Unshipped Rewards:

If you change your address on patreon, but you still have unshipped rewards, PLEASE CONTACT ME about your change of address.

I have to manually update the address for unshipped rewards, otherwise your reward will be shipped to the address recorded when the payment was taken on the 1st of (x) reward’s month. 

My Patreon Package was lost - what should I do?

Before contacting me, please review the steps you should follow when a package is lost in transit. I have a detailed response here (Policy #2).

If you have already followed the steps in the link, and you've verified that the package is lost, please let me know!

I will always honor patrons & ship out new rewards to keep you covered. ❤︎ 

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If your question wasn’t answered in this FAQ, please reach out to me!

If I do not reply to you within 5 business days, then please send me another message. I absolutely do not mind :)

Thank you for taking the time to read through the FAQ!  ❤︎