Welcome, Now Give Me Your Content

Hey Buckley! Super happy to be supporting you here. I saw you’re looking for customer service stories, I’ve been working in customer service for a couple years now and I’ve definitely got a few stories. This first story is from a few years ago when I used to work at a men’s fashion company. I worked in the corporate offices so I would answer phones and help customers place orders. One morning I get this guy calling in about an order he placed, which he chose to have delivered to one of our many stores. The problem was he sent his order to a store that was several states away the reason for this was because he had a business meeting in that state and decided to pick up his order in the store while he was out of town. The guy ended up not going on his trip and basically wasted his money on the order, which is why he ended up calling me. Not only did the guy not have his order, he discovered that the item he ordered wasn’t even the right item he wanted. Our company policy was that the customer needed to call the store he sent his order to, and have them ship his order back to our fulfillment center. We do not refund orders until we receive them back. Naturally this pissed the guy off, he began telling me that he shouldn’t have to call the store because this was “our screw up” even though he’s the moron that sent his order to another state. after about 30 minutes of going back and forth with this guy about company policy he eventually just yelled “GIVE ME MY FUCKING MONEY”, to which I responded “Dwight, if you don’t calm down, I will end this phone call”. His exact words to that were “FUCK YOU, YOU FUCKING FAGGOT”. Needless to say I ended the call immediately.

I bartended at a local dive bar in a small town. Everyone knows each other and it’s usually a tight-knit family ordeal. This one girl is out of her mind, and she’s dating a really obnoxious guy who’s in and out of jail constantly. She’s been known to make up stories out of the blue and there’s always a problem when she comes in. Now, I’m not allowed to kick anyone out without the consent of my boss, who sits at the bar every night and watches. Anyway, once this girl comes in I know I’m in for a hell of a night. She shouts at me, “HEY CAN I GET A DRINK.” I give her her Absolut and Cran, she starts shouting at my other customers at the bar. She starts screaming, making no sense, telling them “I can’t twerk because I’m white.” Mind you, my customers were talking about their jobs and how hard they work so... no clue where her twerking comes in. She starts shouting the “N” word (my other customers were black) and I went up to her and told her that we don’t say that word here and she needs to tone down her voice. She’s quiet for a bit, then her boyfriend walks in (ironically, a black man). He runs over to the guys at the bar and starts spouting nonsense about respect and who-knows-what. My boss gets up and starts separating them, and I notice the girl’s boyfriend pissed himself. He comes up to the bar and asks for a “triple shot of whatever’s cheap.” He’s got $3 in his hand. I tell him I’m not serving him, especially with $3. So he sits down and talks to his girlfriend. The girlfriend’s cousin is sitting at the bar as well, and they somehow start yelling at each other, calling each other foul names. I go over and I say “If there’s a problem here, I’m kicking you both out. So you knock it off.” They quiet down. The boyfriend goes to get a 40oz of Budweiser (take out), and when I go make the transaction I get a strong whiff of shit. I tell my boss that not only did he piss himself, but he just shit. My entire bar cleared out to “smoke a cigarette” because the shit smell was so bad. Eventually, after he’s standing around like an asshole without a drink, the boyfriend dips out but leaves the girlfriend here. She starts getting mouthy with ME, calling me names and saying I’m a cunt, bitch, worthless, stupid hoe... you name it. I tell her to get the fuck out because you NEVER talk to the bartender like that. My boss finally gets the hint and has to literally push her out of the door. I lock her out, and she starts banging on the door, almost breaks open the window, and she’s saying “ALL MY STUFF IS IN THERE! LET ME GO YOU FUCKING ASSHOLE!” None of her stuff was in there. So my boss basically pushed her off the property and we closed.

I know I’m late to the party, here... But BOY do I have some stories from working in the service industry.

Nothing much of a "story", though a couple of interesting tidbits, to me at least, from working at Walmart for six months back in high school: - I've had to check out someone very obese (they couldn't walk and had to use one of those electric scooter and even fatter than me) who was ordering a whole shopping cart full of ice cream. I think that moment right there made me almost sick from how she was treating herself. - Some guy, at 7 am, was almost late to a funeral for a family member; so I had to check out his stuff quickly which included quite a few of those barbie doll knock off toys for some reason. - A mother got pissed at me for trying to use coupons for some clothing for her son which ended up locking the register up; and she had to end up waiting an astonishing, whole minute before one of the CSMs came in and unlocked the register. Yeah that's pretty much it, not as interesting as the 100+ posts (or more, depending on who else posts). But they are weird experiences nonetheless; again though at least to me. Though I guess if you get some enjoyment from them by any means, good for you.

MarcoDotIO

I have a customer service story for the books. First day of running a cash register. On Black Friday. Thank God it was only a Dollar General. But it was only the store's Assistant Manager and me on duty that night. Most people are understanding, the AM helps out, and the night seems to be going pretty smoothly. And that's when SHE came in. Woman was in her mid 50s, dressed for warmth. Seemed a bit...off, but hey. Who isn't off going to a store on Black Friday? She gets a cart full of food, some infant supplies [diapers, formula, and some pedialyte. Fortified electrolyte solution for infants] I'm going through the line of customers, and reach her cart. She starts apologizing for how much she had in her cart, and I'm being the Best Worker Bee I could bee, all smiles and friendly behaviour. She asks to scan all of the food items first, because she had Food Stamps, and it's easier to see it listed out on one receit, and helps her keep tract of the amount on her card. It's no issue, or so I thought. We scan all the food, and the pedialyte. Now, fun quirk of the Missouri Food Stamps system. Since the Pedialyte was reinforced with Vitamin D, it counts as a medicine. Not a food. None of us knew this, of course, so she ends up owing a bit of money at the end, even after the food stamps was ran through. She FLIPS OUT, starts acting like I'm trying to steal $5 from her. I call the AM over as fast as I can, but it takes her 5 minutes to get there. The lady is only getting madder and madder, and the other customers behind her just look at me with pity and/or sympathy. AM shows up, and asks what's wrong. I tell her that it looks like the Pedialyte didn't want to be ran under the food stamps for WHATEVER reason. She starts trying to calm the lady down, and the lady just wants the order cancled. However, because we had already ran part of the cart through the machine, and she had technically paid for most of it, we had to refund her entire cart, pick up three other electrolyte solutions, to see which would run through. After 25 minutes of us basically messing around, trying to get it to work, the one without the vitamin d in it goes through, and she leaves. Yelling at me for being "Too stupid to work a damn return", the AM apologized to me, and said that she had never seen that woman before. She came back one more time, claiming we stole $60 from her food stamps account. The store manager finally convinced her that none of her money was missing, and all was well

I worked as a barista for a year. I had made a lady a latte, and as I was putting it up on the counter she went to grab it out of my hand and it splashed out of the cup. It was a very small amount and I profusely apologized (even though it wasn’t technically my fault) and to my surprise she acted totally calm and said no worries. Since it didn’t seem to be a big deal I never brought it up with anyone. A few weeks later this same lady comes in. See me and asks to talk to the manager. She then proceeds to say that I spilled the drink all over her causing bad burns, refused to remake it or give a refund and didn’t even bother apologizing. She demanded I got fired. My boss talked to me and I explained what happened but the whole situation was ridiculous. I don’t get customers.

I'm holding over your head the fact that A Dose of Buckley exists because of people like me (although I'm too poor to donate anything over $1 USD)

I used to work in a grocery store giving out food samples to people, trying to hawk stuff, the like. I was cooking some bacon wrapped jalapenos from this box. Dude comes up for a sample. Tried it, says he wanted it crispier. Told him that's just the way it's cooked by box. He leaves and tells me to cook them crispier, shoving his finger at my face. I ignore the nut and keep cooking, handing them out to people who like them well enough. Eventually though, surprise! Dude comes back and demands another sample. I humor him. He eats it, then begins screaming at me that it still wasn't crispy enough, then shouting all sorts of insults and nonsense. I was pretty young at the time and it startled me really badly. I was proud that I kept myself together in front of the dude and just glared at him, but the moment he left I basically dissolved into panicked tears. Dude was such a prick over a fuckin' free sample.

BUTIMVEGAN

LOL that's so funny

Rocio

A number of weeks back I was playing Squash with my friend, after we were done we stopped by McDonald's. We both placed our order and proceeded to wait until just I was passed a bag about 12 minutes later. This bag contained only half what I ordered. I, politely because I am concerned about spur in my food, asked the employee if I could get the other half of my order. Remember, the whole time my friend didn't receive his order in any form. The employee was very perplexed by the what was going on (behind us a long line of waiting customers had formed). She was particularly helpful, so I asked the manager the same question, and once again respectfully. She proceeded to ignore me and my friend and didn't respond to our questions about where our food was. Well all fold 32 minutes later u finally received my order.

While earning my bachelor's degree I worked as a stock boy in a grocery store. On two separate occasions, I was preached to by some very enthusiastic religious people. The first one somehow got talking about the bible when I was helping find the flavor of chips he wanted that was on sale. He kept telling me to "read the book" after telling him my perspective. The other one needed her groceries carried to her car at closing time and I was happy to help. The whole walk she gave me a lecture on why I should totally convert to her branch of Christianity talking about how people she knew who converted from other philosophies experienced great healing in some way. I politely said I have my own philosophies from personal experience and reading different holy texts. She snidely said: "Well, at least I gave you a chance."

Thomas

Yoplait... it's French for "I deserve everything for free!"

My sister worked at panera bread when she was about 18-20. One morning, a middle aged woman came in all hissy and shit and just giving her order in a stern but collected voice. All she wanted was a coffee and a blueberry bagel. Just her luck, there was one last blueberry bagel left. My sister rung in her order, and got that bagel into the toaster, as any bagel should. Next thing you know my sister goes back to this lovely toasted bagel and accidentally drops it. And this lady goes fuckin apeshit. "I'm having auch a fucking awful day and you aren't helping. I was looking forward to this bagel all day, and it was the only thing I was excited about today. You have to have another one back there." After confirmation that it was, indeed, the last bagel, she let's my sister have a little more about how she ruined her entire day to make SURE she feels bad before storming off.

Yongguk Is Ultimate Daddy

Working grocery when Yoplait whips were first released, I had a customer who was livid that every other Yoplait was on sale. I was perfectly OK with refunding the money he would have saved if they were on sale, but he wanted All his yogurt free. During his tantrum he said "What would you do if I started opening up containers of yogurt and dumped them all over the place?" I said "I, personally, would say it was pretty childish but if it is something you really feel you have to do..." He responded that he wouldn't do that but he wanted "retribution." He left with the difference in change for the whips (less than $1USD) and a number to call and complain that the 4 most popular flavors of yogurt weren't on sale.

Richard Family

You did a Musical Autopsy on an old song once, I thought it was hilarious! More of those would be awesome

PantaDragon

I have been a bra fitter for over a decade. I've got quite a few stories, but my most memorable is when I wouldn't take an expired coupon. The customer looked me dead in the eye and said "I'm going to bake a cake in the shape of your face, and then I'm going to have my dog shit on it!". Weirdest threat I've received to date.

laurengoesto11 .

I was working on the register one night and I had to deal with this one guy who wanted Cigarettes. He looked questionable in terms of age so, I played it safe and carded him. He got all bent out of shape and demanded my manager. We had a GMIT (General Manager In Training) running shift that night. She came up after I called for her. She tries to explain to him that “carding is part of the law” and what not. The guy, not having any of it, gets all mad and says to the GMIT “He decided to card me because he’s gay!”. Funny thing is, I’m not but, the manager he said that to is a lesbian. I can only imagine how well that went.

I worked at a Wawa down in New Jersey. I’ve gotten some nutty people within’ the two and a half years of working there.

Hey, I work for Target. This happened two years ago now i think. It was Christmas eve and we were going to close two hours early and be closed on Christmas day so there were plenty of people shopping during the day. This isn't too much of a big deal because I'm part of the closing team so by the time we were nearing the end of the shift the store was empty so the other team members and I had finish facing or zoning our "zones" and to day I was in the Pharmacy area. It was plenty of saying I have no medical expertise and they should ask the people behind the desk to "guests" when they asked about drug effects. But, the store had already had all three closing announcements which, when boiled down came to -the store is closing in 15 minutes, please make your final selections and make your way to the check out lanes -the store is closing in 5 minutes, please make you final selections and make your way to the check out lanes and finally- the store is now closed please make your way to the check out lanes, our normal store hours are blah blah blah, we will be closed tomorrow December 25th, blah blah blah, once again please make you way to the check out lanes. five minutes after the final closing announcement i was putting away "abandons" basically merchandise a guest takes from the home location and moves it else where. So i have an arm full of items I grabbed from my cart I was using and was making my way to put them away when suddenly I hear "Sir, Sir?" I turn around and see a shorter fatter black woman with a cart full of random crap holding two deodorants. I put on my customer voice and answer "Oh, I'm sorry ma'am, the store is closed can you make your way over to the checkout lanes?" to which she responds with attitude "Oh I heard that. Can you check if you have these in the back, but the double pack" I, with the same customer service voice respond, "I can try , but you need to make you way to the front to check out", I normally wouldn't have though this was too bad of a request, but what she said is what makes this crappy "Ok well then can you hurry up, I have a flight to catch in the morning, I have to see my family." with that same attitude she used earlier. Mind you, this is Christmas eve, my entire family is in another state, and I would be too if it wasn't for this job. I'd be spending time with my sweet grandmother, and having my family's traditional Christmas eve meal with THE WHOLE FAMILY, because that is the day that that side of the family gets together, so we can then also have Christmas with the immediate family. And this bitch is talking to me like I'm stoping her from meeting with her family, while she is literally doing shopping for her flight she has in the morning. So with an armful of random crap, I walk over to the deodorant section and fish out the store device to scan the location on the floor to see if we have it in the back, now I should have lied, but I wanted her to wait, so I said "Yup, looks like we have some in the back Ill grab it then please make your way to the front of the store". Before I could give her a chance to respond I stood up. Slowly (I suppose deliberately would have been a better word to use but I'm not changing it) walked back to my cart, stoped, turned to face the cart, dropped everything in. Turned to walk in to the back, slowly walked to the backrooms where the deodorant was located back there, slowly walked through the backroom, walked up the stairs, walked to the back where it was, took my time finding the location in the back isle, slowly make my way back, and as soon as I got back to the sales floor I make eye contact with her and walked in a straight line to her, but my cart just so happened to be in between us so I broke eye contact to find every last little piece of shit I dropped in and made my little stack o' crap in one arm again and made my way back to her and bluntly stated "please go to the front and check out now." And that was the straw that broke her back, she started to get all uppity and started talking crap about reporting me to my manager up front. Then in the middle of her rant she literally stopped for half a moment to read my disposable name tag, looks me in the eyes and goes "Augustus!", I smile, throw on my most customer service-y voice I can possible mange and go "Oh that's not my name, my name is ______, To get into the holiday cheer I chose to be the Mayor of Who-vile today!". She did not appreciate that. She gets herself into a tizzy, grabs her cart and storms off raising her voice "I'm telling your manager about this "AUGUSTUS"", I gently hollered back "My real name is ______" found out like half an hour latter that she did try reporting me, but the check lanes team leader said he'd take a look into it, let me know and aid that she was being ridiculous. It just angers me to this day that I had to waste one of my like 4 times a year i see my extended family in one place then have her come along and try to teat me like that. On another note about 2 weeks ago at around 1:30 in the morning after leaving work I was waiting for a walk light to change at a relatively busy intersection, I saw one of those large snow blow machines coming down the road throwing up a huge wave of water, because it was mainly raining now. so I scrambled to get out of the way, but when I turned around the dude driving slowed down to a crawl to not throw up a huge wave and gave me a thumbs up. I've still been thinking about the driver.

iced_molassas

I worked at a fast food restaurant a few years back. In the city I worked in there were something like 4 Gypsy families (yes I’m aware that’s not the proper term, no I don’t care) in the area. These people were always the worst customers. They’d leave multiple booths covered in food debris (a lot of uneaten food included), let their kids run around and make everyone else miserable, and they’d do that thing where they’d ask you for every amenity (sauce cups, utensils, extra napkins, etc.) one thing at a time. One time one of the families came through the drive-thru. They ordered about $30 in food (pretty forgiving considering how much they usually order). When they got to the pay window they tried to tender a $100 bill. Not a big deal we get them often enough. The issue was that we had just sent the store’s extra cash to the bank and everyone was on a fresh till which only carry $100 in total. When told that the restaurant didn’t have enough cash on hand to make change for the bill the man trying to pay said “that’s the only way I can pay, I can’t use my card.” They were apologized to for the inconvenience (nobody was really sorry). They then refused to leave. They said they were going to sit in our drive-thru until we had enough money to break their bill. They continued to refuse after the manager in charge told them if they wanted to wait they would have to park out front because they were holding up the line of customers that were also waiting to pay for and receive their food. When the manager went to call the police to have them escorted off the premises, he tapped on the window and handed his card to the drive-thru employee and said “I’ve just been waiting to pay this whole time. I don’t know what’s wrong with your manager, she must have some sort of disability in her head.” They got their food and were told They weren’t welcome there anymore. Sure enough every time they tried to come back they were told they wouldn’t be served. I feel bad for the other locations having to deal with them. That’s my worst experience in customer service

Tyler Long

So I work as a Clerk at a Drive Thru Convenient Store by myself for 8 hours a day, mostly on the closing shift, and have to deal with all customers that come trough. While a lot of the customers are good and well mannered, there are some that just annoy the hell out of me, especially this one lady that comes every shift. But this isn't about her, it's about this other woman. So we close at 10 PM every night. It's close to the end of my shift and I'm already getting ready to close the store down, due to it taking around 15-20 minutes to do and I just wan't to get the hell out of there (i had been working for over 8 hours on only around 3 hours of sleep), when this lady shows up at 9:57 PM. A little irked due to it being so close to closing, but whatever. I politely say "Hi, what can I get for you?" She then asks if I've counted the drawer yet, something that we do at the end of a shift, as at the end of a shift, the drawer isn't supposed to have more or less than $100, so she knows it's close to closing time. I say no, were still open. So she asks for 3 half gallons of ice tea (we have a deal for the ice tea, 3 for $6.25). I say "Okay", and get the ice tea. I ring it up and she pays with her card. I go to hand her the ice tea, and she says in the most condescending tone, "No! A bag! wheres the bag?". Where I live, there's a tax on plastic bags, so people have to pay 5 cents per plastic bag, so people usually don't want bags unless they ask or if they a lot of stuff (Some people try to get out of paying the 5 cents by making it inconvenient, which she was trying to do, as she said nothing until after she paid with her card) , and people normally don't want a bag even when its much more that this. So i assumed she didn't want one. I take the ice tea back to put it in a bag, cause i can't be fucked at this point, she then says "Ew! it's sticky on the outside, can you get me new ones from the back?". News flash, they're all sticky on the outside. Cause the company we get them from don't know how to properly ship them, and they get like that from damaged inventory. I take them, put them on the counter, go to grab the new ones, when she says sounding even more fucking condescending, "You know, you got a real attitude problem." At this point, I'm about ready to explode. I turn around and say "EXCUSE ME?" "Yeah, every time I come here, you always give me an attitude. It's not right" (At that point I didn't even ever recall serving her, turns out She was the same lady who showed up a week earlier at 10 PM that mouthed off to me while driving away after I told her we were closed rather politely and closed the door) At this point, i'm so fed up with her and pissed due to all the built up anger I got from other asshole customers that I was very polite to, I grabbed the ice tea, walked over to her with no bag , and told her to take them and go. She then refused to take them blocking the window with her arms asking what I was doing, even though I told her to take them already. I tell her i'm giving her the ice tea. Then she says "SO YOU'RE GONNA THROW THEM AT ME?!?" "No, i'm giving them to you caused you paid for them, you're not getting a bag" Basically i'm trying to shove them into her car and be fucking done with it, I was so tired my brain just said fuck it all. Then I see she had her 6 year old daughter in the front seat with no seat belt on at 10 PM (Great fucking parenting by the way). So i just stop, say just take them and go please. "NO, THEY'RE STICKY ON THE OUTSIDE, GO INTO THE BACK AND..." "THEY'RE ALL STICKY ON THE OUTSIDE! THEY ALWAYS ARE! I'm sorry i can't fix that for you." (Note: She comes all the time apparently, getting the ice tea, so how she doesn't know this is beyond me) "JUST GET A BAG!" At this point I just don't fucking care anymore and get her the fucking bag for free. I hand her the bag, then she says still condesendingly "you shouldn't do this, you deal with the public" "Deal with the public?" I ask "Yeah, you deal with the public all day, it's not right to give them an attitude. You need to learn respect." (This is the first time I've EVER given a customer shit for being an asshole, no matter what any other time, i'm always polite and respectful) "I don't give ANY other customer problems, only you for giving me a fucking attitude 3 minutes before closing when you KNOW we're about to close" Of course she says, "I wasn't giving you an attitude, you were giving me an attitude" I say how she gave me the attitude first, hand her the bag, and say "have a good night" She drives off without saying anything, but gave a smug smirk, as if to say "that's what I thought". I wasn't able to explain it that well here, cause a lot happened in a short time, and it's much easier to explain through talking, but this was the first time I've ever done anything like this, i'm pretty much always polite to every customer, and have a good reputation with them at the store. I DEFINITELY could of handled it better, but through a mix of lack of sleep and working for over 8 hours, while I have Clinical depression, I just couldn't handle it.

I used to work for a grocery store deli. This company has a strict the customer is always right policy. And I mean "even if they're wrong then it's your fault" kind of policy. This lead to customers who would walk all over us constantly. This particular lady used to come in several times a week and ask to taste the chicken strips in the hot food case and want to know if they were fresh. Even if they were 10 minutes old she would demand fresh ones to be cooked. For context, we would cook fairly large batches so making more when some had just come out is pretty annoying. One time this she came in and didn't believe the chicken was fresh even after tasting it. She tried to dart around the case into the deli, I assume to reach for the hot holding cabinet that we keep food in to try to show that I was lying? I basically body blocked her and told her I'd be happy to cook her new ones and she backed off. A few days after the body blocking incident, she came back and asked for a soup that we didn't have heated that day. Knowing from past experience that she'd complain if I didn't help her I offered to heat some just for her. She happily agreed to wait the 20 minutes it would take. She then proceeded to walk up and ask me every 5 or so minutes if the soup was done yet!! This woman was literally the definition of a nuisance!

My one is pretty simple; worked at McDonalds and had to deal with a total Karen who spent five minutes arguing with me, and then my manager, about how she wanted a whopper, she had had one at our store before and she was not leaving without one.

Ash Archer

I worked for an IT Service Desk which had quite a large client base at a University. I once took a call from a staff member who required assistance with their computer, on our on call phone (urgent, things need to be fixed after hours helpline). They gave me quite a long rant about how it wasn't working and how detrimental it was to their productivity. I listened and sympathized with this person, then started the usual troubleshooting process. I asked them what their computer ID was so I could login to their computer and see what the issue was. I was met with a startled response from the person on the other end - they were 4 1/2 hours away from my location on holiday and they were talking about their computer (which was off, by the way) on campus. They were wanting me to fix their computer, late in the evening, in a completely different locked building across from campus whilst they were on holiday for 2 weeks. Naturally this wasn't going to happen as it wasn't urgent, so I thanked them for their call and passed the request onto the Desktop support team for resolving at a later date.

Okay, this is a retail store experience so I hope it counts. This happened a couple years back when I went into a Zumiez skate shop in the mall where I worked while I was in college. For those who do not know, Zumiez is a clothing store that pretends to also be a skateboard shop by carrying the bare minimum needed to make such a claim. Now, I don't normally like Zumiez to begin with and prefer to support local skate shops but seeing as a was given a gift card to their store for Christmas, as well as a skate deck, I decided to go in and try and buy some grip tape for the deck and some wheels. Firstly, the staff is always essentially high school students so unless you enjoy being talked down to by teenagers this place is already worth avoiding. Secondly, when asking about what grip and wheels they have the employee wasn't even sure what they had in stock, and in front of me had to just rummage through their products and read the names off. As for the incident, it is important to know I was the only person in the store except for the single employee who I guess was the manager, appointed by what standards I'm not sure, most likely necessity due to people quitting since every time I'd ever been in there they had an entirely new staff. The deck I had received as a gift hadn't been removed from the plastic wrap yet so when I went to pay for the wheels I wanted, the guy thought I had taken the deck from behind the counter, despite him clearly watching me not do so the whole time. He then thought I was planning on not paying for it and in his infinite wisdom and customer service skills, without checking his own stock to see that I hadn't taken anything or any action of the sort, he preceded to ask for a receipt. Obviously I did not have one as this was a gift and when I said I didn't have one for this reason he lunged across the counter and grabbed the board trying to pull it from my hands. This resulted in a tug-a-war for MY board that ended with me yanking the thing and each of us receiving something wishbone style. Luckily, I got the deck, and he got the plastic wrap. He then began yelling at me to "GET THE F OUT MY STORE" using the whole obscenity of course. People gathered at the door as I exited and we both screamed at each other from across the mall walkway. I tried to return to the store once, simply to get rid of this gift card, and just my luck would have it, he was working that particular day. Without discussing anything he told me to leave and to "Never f-ing come back to this store or I'm calling the cops" I subsequently visited a different location to use the gift card and have since avoided all Zumiez stores like the plague.

So I work complaints for a loan outsource company, most customers don’t know that’s they’re being recorded when they are on hold, normally hear people taking the piss out of us for being welsh, but the once we could hear this guy unpause his porn every time he was put on hold and every time he came of hold he would start shouting at the girl on the other end of the phone about his loan. We also do finance for cosmetic surgery and a guy once called into us to complain about the penis enlargement he got on finance try and keep a straight face when a guy is yelling down the phone cause they didn’t make his dick fat enough

Niall Mac

I worked on technical support for a smartphone brand. We had screen share as a feature and nothing can go wrong there, right? I helped a woman out with her app store / cloud account and could see everything that she saw on her screen. For some reason, she had to log in on the browser in her phone to proceed. I don't remember why, everything that had to do with their personal account was needlessly complicated. And here's the plot twist you saw coming a mile away. Porn. She had to make visible all her tabs to click away the current tab. More porn. Probably fifteen tabs worth of good ol' guy on girl action. When she was done cancelling all her tabs she was very quiet. Then she said, "So... What's the next step?" I kept guiding her and we made no mention of it. Honestly, she was a really nice person. And now we share a bond. We will never meet again, and if we did we wouldn't know it. But I give her a little thought every once in a while and I'm sure she hasn't forgotten. And both of us keep on keeping on

Other story! The thing I hate most is when I see men not helping out their wives/girlfriends (she just had your baby dude!) The worst story was of this guy who was super cocky! In general, I was in that room every hour for something minor; however it felt like every thing I taught them (about baby) the dad didn’t want to learn or do anything. The mom seemed genuinely concerned and listened to me, but the dad was so awful! When I first walked in to introduce myself he said “can I have a Percocet, my back hurts?” DO NOT EVER FUCKING JOKE ABOUT THAT TO A NURSE! It’s not funny and we can lose our license for shit like that. He also said while I was in the room “Babe, can you have the nurse change the baby? My back hurts” Once the mom called me to the room because she was scared the baby was chocking while she fed him a bottle. She was genuinely scared and I did my best to teach her, but the dad said “Yeah I’m scared to! Can you feed the baby?” By the tone of his voice I could tell he wasn’t scared and was just being lazy. I got the baby, but the bottle in baby’s mouth, said “can you sit here for me dad?” When he sat down, I handed him the baby, told him how much to give baby, and left. He was so mad at me...but I left smiling. Also, they wanted me to clean the electric breast pump. Against my better judgement I did, but I ended up with getting colostrum on my face (I washed my face three times after that moment). When the day shift came, I told them I didn’t want the patient back. When I came back to work that night day, I was told that they didn’t want me back because “they wanted a nurse who has children since she would be more patient with them.” (The day shift nurse, who has a child of her own, was annoyed with them all day, she said “I basically told them they where stupid.”) I was happy, but the nurse who got them that night was just frustrated the entire shift. All of us at the nurses station wondered why such a nice woman would have been with such an awful man.

Sheena Theo

I’m a RN who works on a mother/baby unit. Im the person who takes care of you for a few days after you give birth to your baby. I completely love my job but as you can imagine, sometimes I get families that...aren’t the brightest crayon in the box... Many times me and the other nurses think “YOU HAD 9 MONTHS TO PREPARE” or “...this person is someone’s parent.” I’m usually okay with explaining things, especially to first time parents; however not too long ago I had family who I will never forget. One day I was getting report from the previous nurse; “they are super dirty” she told me. I try to take everything with a grain of salt and make my own opinions about patients. However, this time she was super right! The room smelt awful, dirty diapers on the floor, the box of clean/new Kotex in the trash, the box of gloves on the ground...also they never flushed the toilet for some reason. Needless to say, I tried my best to keep a straight face while in the room. Part of my job is teaching new moms how to breastfeed. I was showing this mom how to manually express colostrum/milk from her nipples (aka: how to squeeze her boob correctly so milk can come out). As I was showing the mom, I hear the dad say, “let me do that too so I can have milk and feed the baby.” I thought to myself “okay, whatever, it’s a joke,” but then I look up. I see the dad with his shirt up, trying to squeeze milk out of his nipples. “Does it work for men too?” I was stunned and somehow politely said “No, it doesn’t” I hope they have good help at home.

Sheena Theo

I worked in a betting shop for 2years . One day I'm on my own for 14 hours because my cashier is being suspended for theft . I'm keeping an eye on things when a guy wants me to load 200 on a gaming machine . I do so and think nothing of it until he comes up saying the money is gone ... I panic and call up a higher manager who tells me what to do. All is well until about 7pm , where this drunk guy walks in with the stolen ticket from the guy from the 200 guy , he tried to make me cash it , I was pretty pissed so called him out. Long story short , I had to call the police who warned him for disturbing the peace but that was all they could do.

Once I was working as a server in a restaurant and one of the customers was on her way out and started to faint due to some random health problem. As she began to fall she reached out to catch herself and accidentally knocked a different tables soup over (it was just a small spill). I ran forward and helped her husband hold her up- and mind you this woman was extremely overweight so it was taking all of my effort to hold her steady. Anyway. In this clearly emergency situation in which everyone in the restaurant is recognizing there is something going on the lady at the table whose soup was spilled tapped my on the back and said “um excuse me are you going to get me a new soup????” Somehow in the midst of holding up a 300lb unconscious woman I was able to say “I’ll be right back with you” in my best customer service voice. The entitlement of some people....

Larissa Fisher

This one time some lady calls and asks about glow sticks, i get her information and tell her to expect a call later. I found her glow sticks and then when i went to call her back, she completely flipped and pretended the conversation we had like 20 minutes ago didn't happen, so i try and jog her memory and mention the glow sticks, but she gets mad that i have her personal number and tells me to fuck off, hanging up abruptly.

Okay, I have been a restaurant server since I was 16, so about 8 years now. And I’ve gained a pretty thick skin from it; not much really gets to me anymore. But I had an incident recently that literally had me in tears. A lady came in with her husband and wanted to see a lunch menu. It was lunch time, so of course, but I did let her know that lunch was ending in about half an hour, plenty of time to make a choice, but once 3pm hits we cannot change the prices. She told me she understood and wanted to start with an alcoholic beverage. Absolutely, coming right up. I kid you not, I came back over to check on them at least four times BEFORE 2:55pm. No lunch order. At this point, I walked over to see if they were ready, and the lady exploded on me! She claimed I was hovering to make sure she wasn’t drinking too much, she said I gave her the wrong menu on purpose to get her to order something more expensive, and she even accused me of being racist. I assured the lady that I wasn’t trying to be intrusive, but I knew from the beginning that she wanted to get the lunch deal and was just keeping track of the time, but she was not having it. “Just give me soup and salad,” she said. I practically ran to the nearest POS system in order to ring in her order, and the clock strikes 3:02pm. The deal for lunch is about 6 dollars cheaper than the dinner soup and salad. So, I went to my manager to explain what happened, and like I predicted, there was nothing they could do. She came in the restaurant in enough time to order her lunch and she knew what time lunch ended, so she needs to pay the extra six dollars. (Essentially, I don’t see why my manager couldn’t have just comped the six dollars off the lady’s ticket, but I guess that it’s the principle.) Time to face my doom. I walked back over and calmly let the lady know that she could not receive the discount for the lunch soup and salad, but we do have it in our dinner menu for six dollars more. ... Crickets. She just stared at me and didn’t say anything. Then she asked for a dessert menu instead. I should also point out that her husband was not saying anything to defend me at all during this, he just sat there with his beer and watched everything unfold. At the end, the lady didn’t leave me a tip, which isn’t a huge deal, it happens. But the worst part was she left this really nasty review online, naming me specifically. She said she was never told about the lunch prices changing, that she waited an hour for her and her husband’s drinks, and that I should be fired immediately. I broke down when my manager brought this up to me, thinking that maybe I came off the wrong way or maybe I served her too much to drink. But, the day after, her husband actually came back in and apologized for her. He said he forced her to take the review down because it wasn’t true “and if she hadn’t been drinking so much, she would have noticed the time.” I was so grateful for that lady’s husband. He really made my day and let me know that everything wasn’t my fault like I was starting to believe.

How do I quit my job?

I used to work as a gas station clerk and that line of work opened up a nice variety of assholes. One such night found me during a graveyard shift, 11pm-7am. It had been a very quiet night with the usual crowd coming in for coffee and late night snacks. Enter Self-Important Jackass (SIJ). SIJ had on a blazer, pressed khakis, and a bluetooth in his ear. I didn't think much of him, just stayed at the counter and continued my paperwork counting out the amount of gas used for the day. The guy takes a pause from talking on his bluetooth to ask me, very rudely, why I wasnt helping him. Naturally I say "Well Sir I wasnt aware you needed help. What can I do for you?" His response: "Well for starters you could make me a cup of coffee. I'm in a hurry." I just blinked and and gave him a look of... what? He rolls his eyes and then points at the coffee holders. I then explain to him how to use them and that its not my job to make coffee for customers, as I am not a barista. He just rolls his eyes again and walks over to the pot and pours himself a cup. Now I'm just waiting to ring him out as he goes back to loudly talking on his bluetooth. He finally comes to the counter with a cup of coffee and I ring up the cup size. I then tell him that it is on sale that day, so it was only about 89 cents. He gives me this annoyed glare and puts a hand up, saying "Well whoopty-fucking-do. Hurry up and ring me out I've got shit to do." I jus sigh and ring him out. Naturally he finishes off his douchbaggery by throwing the change onto the counter instead of into my hand and then just fucks off, muttering into the bluetooth. Honestly idk what his issue was, but SIJ was a cunt.

I went to a chain donut/coffee chain that we all know of to order a dozen donuts for my family and a caramel latte. As we all know, the popular donut flavors from this chain are chocolate glazed donuts and jelly donuts. My family wanted those flavors mainly. The employee was on the phone, which is poor customer service and he was doing this while he was getting my order ready. When I asked for a dozen donuts, he aggressively grabs random flavors of donuts. He on purposely not grabs the chocolate glazed donuts, which is a desirable flavor. He keeps grabbing all the flavors I do not want, but grabbed at least one jelly donut. I asked him a couple of times to change donuts and when he does he keeps throwing out the sheet he used to grab the new donuts and then he eventually gets irritated with me. Of course I am a non-confrontational person, so I am too shy to go Karen and plus I had some nice employees here in the past who were nice to give me an extra donut since I am Indian like them. Then, he grabs one of his coworkers to the front, because maybe that guy is probably a manager, who knows. When I am finished changing donuts, he says in a rude tone, "Good now?!?" Then when I leave, both of them say bye, so I assume he grabbed that guy to potentially deal with me if I was "irritating" him more. He was obviously busy on the phone and was hoping I would not bother him about donut flavors. This is what I freakin' hate about this chain, I have seen many employees from this chain who were never fired for talking on the phone while helping customers.

Logan Johns

Shit, at least he offered to clean it. Haha!

Mac

I’m currently unemployed but I’m on online survivor

I've had that happen at two different places I worked, I was always the one pegged for clean up duty.

So I worked as a children's entertainer doing parties for 4-5 years, most customers and children were lovely. The bratty kids... well the parents knew their kid was a Brat and were pretty much always happy even if the party went off the rails a little as they knew what their kid was like. This is a story about the worst customer and children I ever had, happened in my 4th year, so I knew what I was doing by this time. I arrive at 11:30 am for the parties scheduled start at 12. I set up the playfield and notice no kids are arriving as we get close to 12:00. Concerned about starting on time (I have places to be) I approach the parent and ask about the kids. "Oh no, we want to start at 12:30 now". This is unusual but not unmanageable, I nod and spend some time on my phone listening to podcasts. At 12:30, only a small handful of kids have arrived out of the 20 odd expected. Our games use nerf guns and are team events with rules, getting started with only 4 is difficult, as spending 5 minutes to explain the rules each time someone new joins in simply doesn't work. Having a staggered start always leads to a poorer party. Most of the kids trickle in over the next half hour and we have the full group by 1:00. None of this is insurmountable however except it doesn't end there... The kids at this time are restless, due to the constant introduction of a new kid every 3 minutes, I am also learning they are giant brats. There is no concept of fair play amongst this group, they won't play the game rules, they won't accept getting shot but throw tantrums when their friends won't die and as such they are getting bored. Making matters worse parents keep walking onto the battlefield with BABIES IN STROLLERS! We play with nerf guns, I strictly enforce wearing goggles and don't play when other people enter the field. (Getting shot in the eye is terrible) Throughout this time there was also toddlers left unsupervised that also kept walking into the battlefield, meaning we couldn't play then either. The parents refused to remove themselves and the toddlers from the playfield. As for the bratty kids, their behavior did not improve, I was hit with sticks, had rocks and sticks thrown at me, one kid on multiple occasions tried to hit me in the genitals with hand/stick. My nerf guns where getting thrown around like rugby balls, the level of basic respect these kids had was 0, I had never seen anything like it in my years of doing the job. As for dealing with the Mum that hired me, she came over to complain. Her main complaint was that the company I worked for didn't send out multiple entertainers as in her mind any group of kids needs multiple men to control them. I explained to her calmly that we only send out 1 person to parties unless it is double sized, and that in all jobs I have done over my career, it was enough. She was not happy with that response, I then went to explain the violent and disrespectful behavior of the boys to which she unironically and genuinely said. 'What can you do? Boys will be boys, that's why there should be more of you.' It was at this point she was speaking to my boss. He totally had my back as I always send SMS messages the moment something unusual happens, and many had been sent this day. The kids stopped playing early, but did nothing to help pack up the nerf darts, so what normally takes 20 minutes in pack up time took close to 90. The customer refused to pay, but ain't that life sometimes?

I work in a public library (apparently it is still 1997), so I've got loads of stories. Probably the one that sticks out the most is an ongoing problem patron that we'll call "Winston." So Winston is an old guy (like 80) who walks around with a walking stick, and who speaks in the most quiet and feeble voice I've ever heard. He's been coming into the library for nearly a year now to work on an Excel spreadsheet that "proves" the government has been stealing money from him. He's very secretive about the context of the situation, so I don't know the whole story. Anyways, Winston is an absolute nightmare. His quiet voice makes him hard to understand, he forgets how to do basic things on the computer (accessing the files on a flash drive), he complains about how he never gets anything done, he moves slowly and uses the bathroom at the last minute so staff end up having to stay late, and despite all that, he's otherwise a nice guy (and he's so fucking old) so it's hard to be mad at him for all of that. There's no end in sight for that Excel document, either. He forgets to save his files, so all the work he does during his sessions is wiped away like it never happened (even if staff reminds him to save, he still forgets). We have been trying to just walk up to him occasionally and save it for him, as well as just giving him more time on the computer if we can (so he doesn't hobble up to us when there's a line of people at the desk and he only has 10 seconds left before his session ends). He also forgets how to work Excel, requiring staff to show him how to do the same thing over and over. If it wasn't for how frustrated he gets about his work getting erased, I could believe that he's just coming to the library for the attention. I'd almost feel bad for him never getting his "stolen money" back if he wasn't such a pain in the ass.

So I work at a hotel. Back when I was not exactly new, but new enough that my coworkers still kept tabs on me and stepped in if I needed help I got two guys come in and right away started talking as if they were better than everyone else. They were here to do work for the city. First they insisted that they were exempt from paying taxes. My coworker explained that city workers aren't and they called whoever made their reservation to let them know that we weren't honoring the tax exempt. The person on the phone said they aren't tax exempt. So they act like that never happened and we continued with the check in process. They wanted a room on a high floor, away from the elevators and ice machines, away from kids, and not facing the main road. Typical snobby requests so far. Then it's time to talk payment. Hotel policy is that unless we have a completed third party credit card authorization form from the business we have to get a card from the guest for room, tax and incidentals. Dude says the city is paying for the room. We don't have records of that so I spend the next 20 minutes going back and forth with these guys about the payment before one of them finally gives me a card. Now, I mentioned to them 3 times exactly what was getting authorized on the card before swiping it to make sure they understood. The first two times it sounded like they didn't and the third time one of them looked like he understood me finally so I swiped the card, gave them the keys and sent them on their way. Next day the dudes storm the desk and start yelling at me about how I wasn't supposed to charge them and blah blah blah. Luckily my general manager was there and started talking to guys while the assistant manager went to check the monitors. General manager all but called them out of their inability to listen upfront and I was told I did everything right and they have video and audio evidence of that if they wanted to see it. They called someone who told them that no one told them the city was paying for the room, but they city was going to reimburse them after. They avoid the front desk the rest of their stay and had a lady call and ask about checking out without stopping by the desk.

So in my little town in Germany there is only one single tailor, a lady in her middle ages who owns a shop close to the towns centre. Sometimes I have to go there to get some clothes fixed but this woman is one of the most unfriendly humans I know. Once I had recently bought a new pair of Jeans (40€) with a small hole in them, which I wanted fixed because 40 Bucks is too much Money to spend to just never be able to use them in a formal setting. I brought them to this tailor she told me that there "was nothing to fix" with my "piece of sh*t pants" and told me to get out of her store. Another time, after she begrudgingly accepted to fix something else of mine, my mother had come with me to her store. My mother, who in her young years had an interest in tailoring, asked her something about the sewing equipment she is selling at the store. Her answr was along the lines of "how the f**k am I supposed to know". I still cannot understand why this tsilor is this entralled with antagonizing her paying customers. I know that customer service in Germany is bottom of the barrel but this kind of behaviour always seemd illogical to me. Maybe it's because the next best tailor is over 30 Miles away. Still does this lady not understand that being nice to your customers and thme being nice to you in return, can only be beneficial to both sides? (Or did you want a story where the customer was terrible and not the service?)

Onkelphil

O man after 10 years in customer service I could spit out stories all day. Worked at a classic American sit down diner for a while. Younger couple clearly out on a date order their food and the girl spends the next twenty minutes talking while the guy eats his food. She then calls the manager and complains that her food is cold. The managers informs her that he would be happy to put it in the microwave to warm it up for her but it had been 20 minutes since it came out so is not obligated to bring her a new meal. The girl quietly gets up without saying a word and begins to pick up two ketchup squirt bottles and spraying them everywhere until the manager tell her to get out or he will call the police. It took an hour to get the ketchup out of everywhere.

Richard Briggs

Okay, so I was working at this shitty little gas station. It was a bit ob the busy side and I'm just working away behind the counter. So I've got a line of like 6 people which is past the door when this lady throws open the door and shoves her way to the front screaming about how she lost her 50 cents when she tried to use our air machine the ones for your tires (that had an out of order sign on it) and starts yelling at me to give her the money and all that. I tell her that I dont know how to do that yet as I had just started and to let me call my manager quick. She stormed out without her money screaming about how were all thieves.

I know somebody who works at McDonald's. He also happens to be mixed (White and Black). One day he tried to give a lady her food but she refused, saying "I will not let an Arab give me my food." They went back and forth for a few and then she storms in and demands a manager. Nobody gives her what she wants, so she resorts to calling the cops. Nobody ever ended up showing up, so the crazy, racist lady went on her way.

I used to work as a hostess at a slightly more expensive restaurant. Our customers were generally the old rich people who lived in the waterfront properties nearby. One day, the bartender (who was new at the time) came up to me to ask whether or not she is the one who has to clean the bathroom near the bar. I said I wasn't sure, but asked why she's wondering in the middle of service. Apparently someone had an explosive accident in there. It's one of those single person bathrooms, and there was feces all over the walls, floor and toilet. I mean this person had to have just barely made it in the door before they blew their pants off. Definitely not something I had expected from that kind of place and I felt sorry for whoever did have to clean it up.

i've missed you you're on of the few youtube people that doesn't make me wish i was dead and no that is not some emo shit

Good luck Buckley, glad to have you back.

After a year of retail work I can honestly say without a doubt how much I lost faith in humanity. About 70 percent of the customers I had were just mean and not too bright. Even if you did exactly what they asked for, you could still be treated to anything from verbal harassment to them just straight up not buying anything after helping them for an hour. Now it's not to say there isn't good people still left in the world, but there was so few kind and straight forward customers that would come in. Which I can say were actually probably the highlights of doing retail. I commend anyone who has to work with the public now and have an appreciation for the next person who does any kind of job.

A junkie came in to Domino's one night and peed herself and on the floor while sitting and eating at the front table.

Lady threatened to hit me for smiling as I put her shopping in another bag for her because the first one got a hole in it. Didn't realise I was smiling though. Was probably an uncomfortable smile as she was very aggressive before hand.

When I worked at a camp, there was this girl in my cabin who was a demon child. She kept on pissing herself, refusing to do anything (including changing her clothes) punching other kids, stealing others' luggage and the whole nine yards. One day, in the middle of her tantrum, she threw her glasses and one of the lens disappeared under the cabin. At the end of the week, to explain why her glasses were broken, she tried telling her parents that I punched her in the face (and admittedly, that thought did cross my mind many a time). Great times. NGL, that experience is a big part why I chose to be child free.

Worked in a grocery store deli in rural Ontario for 4 years of high school, decent enough job but the customers made it interesting. Favorite story being when the local Chinese restaurant raised their chicken ball prices by one dollar, a customer asked me if I had heard of the change then immediately launched into a 30 minute rant about how the Chinese were stealing our jobs and "pricing Canadians out" never ended up ordering any meat.

I've sold cell phones for about 9 years now. In that time I've only been physically struck once, and it was back when I first started. This good ol boy had one of those "indestructible phones" and had cracked the hinge on it. When I told him unfortunately his one year warranty (with no insurance) didn't cover physical damage , we argued a bit over how he could've broken his construction phone if it was "indestructible"? I nicely explained that even those phones are made of plastic and screws, and no where on the box or advertising does it say you can't break them. Well he didn't like that answer so he started to walk away, but just as he got about 6 feet out he turned around and said "you know what? Keep it!" And whipped the phone at me hitting me in the shoulder. So later we looked up his acct and mailed it back to his address. Good times.

Chris Grant

I worked in a call center for a while which is a pretty soul crushing job that I wouldn't ever want to go back to. I remember one call with a lady who was bought something at one of our stores and said something was wrong with it and she wanted us to ship her a new one. I tried to explain to that I couldn't do that because the way the business was setup at the time the call center\online orders depart couldn't process returns\refunds from the retail stores. It had something to do with state taxes because once we started charging taxes on phone and online orders we were able to process store returns. I told her that taking the item back to store would be the best way to handle this but that I'd put in a request to our tier 2 customer service to see what they could do for her. This lady wasn't having it though. We went through the normal insults and yelling at me while I filled out a ticket for her. Now during the call at some point I said I'd see if we could mail her a replacement item and she said that it can't be mailed and has to be shipped FedEx. So we get to the end of the call and said that I submitted a request to see if we could "mail" her a replacement and this was apparently what broke her because she freaked out and went off about how stupid I was for not knowing the difference between mail and FedEx and went on like a 5 minute screaming rant about it. She finally stopped yelling long enough so I could end the call. It was definitely the worse call I remember taking. It sucked but at least I didn't have people calling in and jerking off to me like the girls I worked with.

the_skotts

Hey Buckley! So I worked fast food for 5 year through high school and college. During those five years I had a lot of bullshit to deal with, but the worst one was this woman who would also come through with her daughter and be totally rude. One day, she messed up when ordering to me, and since I’m not gonna take minimum wage and go above and beyond for someone who’s a dick, I didn’t fix it. So after giving me back the meal twice, she finally figured out how to order what she wanted while also yelling at me. Finally, the third time packing her order, I went to hand the food out the window, but her window to her car was rolled up. So naturally I knocked on the window as hard as I could 3 times and then yelled “here’s your fucking food” and she rolled down and said I was getting reported. I then said good and gave her both my name and the store number hoping that I might face repercussions from this shit as job, but alas I did not and finally found a better paying job later that year. I hope this helps and I don’t come off as a total douche, just a minimum wage employee in his early twenties who got pissed on a little too much. I’ve been a fan of yours since 2011 and I hope that you can continue to make videos that I find entertaining.

Also, that being said, I'm so glad you opened a Patreon account. I've enjoyed your content since I was a twelve-year old girl. (No wonder I turned out a cynical angry bitch.) I used to play your content while I was studying. I hope this works out for you and I'm glad to see more content from my favourite angry Canadian!

Alicia Samantha

I'm from Singapore, and I used to work part time at a game design university. Singapore is famous for helicopter parents- parents who can't let their child grow up like a man and have to micromanage their daily lives to groom them for success. So my job then was to collect certificates from candidates who wanted to apply to a course in that university, and the application date had closed. We wrote an email to inform the candidates who hadn't submitted their relevant documents, saying that we were sorry but the time window had closed. In the next hour or so the phone at my desk rings and there's some insistent woman calling on behalf of her son (who is at least 20 by now, by the way), yelling at me for a deadline her son missed, saying how it was unacceptable that the application period had closed because her son was busy in the army and didn't have time to submit his documents. The barrage of insults became so bad that my supervisor had to handle it, and when she couldn't she called HER supervisor, and so on and so forth. Like, this dude is fucking 20 and his mom is calling on his behalf to yell at us about a deadline that HE missed? Unbelievable.

Alicia Samantha

My mom was on drugs the whole time I was growing up and only stopped doing cocaine a year or two ago. (As far as I know. She could still be on it and hiding it from me.) My little brother is autistic and has FAS because she drank and didn't stop her other habits while she was pregnant with him. She refused to get him tested for years to save her pride and now he's dangerously behind both socially and in school because she literally kept him in a closet for several years. He couldn't be with my Stepdad in that time because of a complicated misunderstanding. Now that it's finally taken care of though, I live with my brother and my stepdad. (I can't live alone despite being an adult because I'm epileptic) My mom now lives off in her own life while my dad and I try to take care of my little brother and undo all the damage she's done, isolating him and leaving him undiagnosed for so long. I'm trying to get through college while I do this; I don't want to have to raise my little brother. That's not supposed to be my job, but that's not always how things work I'm also really happy to see you trying this again Buckley, I missed you. I understand that you need support so I'm happy to provide it. I also understand that you have your own life though so please don't force yourself. Love you and I look forward to more content.

thefangirlotaku

I work in a home improvement store that offers a 10% veteran's discount if they register it. We verify their ID at the register to make sure that its really veterans who are using the discount. 99% of my veteran customers are wonderful, who appreciate that we take the steps to stop discount fraud. From that remaining 1% is my worst customer service experience. I overhear one of my cashier's getting hassled at his register, so I approach the register right in time to watch as my cashier and the customer start facing off like idiots. I suddenly find myself (a short, fat troll) caught between my cashier and the customer (two huge, muscular guys), and I manage to get the two separated. The customer is screaming in my face about how the cashier is an SOB who "doesn't respect veterans"! I asked him what my cashier had said, and the veteran goes: "That motherf***er asked if I REGISTERED my discount! Then he REFUSED to give me my discount because I NEED to prove that I served! I don't need to PROVE that I'm a veteran!" "Sir, we do it to make sure that the discount is being used by real veterans. I'm happy to help you regis..." "I AM A REAL VETERAN, not like you would know you idiot! This whole company is a f**king piece of shit! F**k [company]! F**K all its employees! F**k you!" My manager orders him to leave or we would call the cops, and he leaves screaming obscenities at the top of his lungs like a child. My manager and I looked up his transaction to see how much the discount would have saved him, and why he was pitching such a fit, we learned that this grown adult wanted to assault someone over ten cents. I also once had a four year-old girl shit on the carpet in a clothing store I worked at. Just pulled down her pants and dropped a load right in front of me and a coworker. Mom didn't even blink, just walked right by it, and then right out the door, child in tow. Leaving us to clean it up. It's a crazy world where this isn't my worst customer experience. And hey, it's cool you're kind of back.

I used to work at a parking lot in Ottawa. Not the most glamorous of jobs, but it came with its share of funny stories. One morning I had an older French Canadian guy come in the lot and ask me how much it would be to park for half an hour. So I told him there was a $10 deposit but it was $2 every half hour. So he gives me $10 and then asks where the closest bathroom is. Since it's downtown, I tell him the closest reliable public washroom is down the street at a shopping mall. So he thanks me, and heads back to his truck.. or so I thought. About three minutes later he returns to his still idling truck and comes back to the window to get his $8 change. He asks for directions to the highway, gives me a $2 tip and leaves. If you think you figured out the end to this story, you're right. He took a shit right there in the parking lot, in between 2 paying customers' vehicles. I guess maybe the tip was to buy a shovel or something? Anyways the lot was right by a homeless shelter, so that wasn't the first or last defecation there. No, I didn't clean it up, and no I don't work there anymore.

Patrick that is a load of bullshit. I would have lost my shit!

I'm from Australia, first off, so it may be a little different over here. I used to work at a McDonalds, as manager, in a Shopping Center or Mall. It was 10 am we were still serving breakfast and this woman comes up. I could smell the rum on her, drunk as. She asked me for a happy meal. which at 10 am we didn't do back then. Then she asked me for a toy that literally didn't exist. We had a back and forth for about 15 mins. I could not get her to understand that this wasn't a thing. I showed her all the toys we had on offer, I was at that point willing to giver her a breakfast order and give her a toy, just to make this stop. But she was hung up on the toy. So I got to the point where I was about to swear at her. So I stopped. Asked the other manager on duty with me to handle it, before I lost my shit. She went out and dealt with it in like 5 mins. I don't know what she said or did, but I was glad it was over. She just stumbled off. Lost in her own drunkenness.

I used to work at a Starbucks when i was putting myself through college. Shitty people came through every morning, but the one that always stuck out was this old fuck named Albert. Albert would hit on the girls and activity bitch and moan when he had to deal with one of the guys in the department. One day he got into a fight with one of the other guys who forgot to give him almond milk in his coffee. My coworker offered to remake it but Albert threw the hot cup in his face and walked out, giving the guy a blistering burn in the process. He tried to come again tomorrow and was pissed when we wouldn't serve him.

Roses are red, Buckley is back. Stream some youtube, And not smoke crack.

Chandler F.

Hi. I used to watch your content growing up, so I think it's nice of you to hand us all an ability to impact whether said content continues or not. I'm grateful for that. I'm Swedish. Usually that means our working conditions are pretty nice, but, we do get the occasional American company that moves a few offices over here. One such company is SYKES, a support company that basically sells support services to other big businesses that are in need of it. One of their contractors is the Swedish commercial airplane company SAS. Feel free to exclude this bit if you’re worried about lawsuits I don’t know how any of that works just thought it was some interesting information. Anyway I got hired by SYKES (or an American support company) to work as a phone support/sales person for SAS (or a Swedish commercial airplane company). And no, I’m not confused about what my role in the company was. I was doing both those jobs. When you called in, you got to choose whether you wanted to reach the support department or the sales department, but both options connected you to the same people anyway so that was completely pointless. Anyway I have many stories. I don’t know if you’re looking for annoying costumers, disasters, misunderstandings, or general wtf stories but I’ve got it all. I worked there for 6 months before I couldn’t take it anymore, and with between 40-70 calls per day that has provided me with a pretty big inventory. I’ll give you one here and if you want others, eh… Contact me? This is my first time on patreon so like you, so idea how this platform works. I call this one: “Kidnapped?” The names are changed because I don’t remember exactly, but the point will still come across don’t worry. I get a call from an adult male, somewhere middle aged, in his 40s or 50s probably. He gives me the ticket code for a plane ticket belonging to a “Samantha Surname”. He’s clearly not Samantha, unless he’s trans, but it doesn’t matter. By the way if you buy plane tickets, HIDE your booking code. If others get their hands on that they’re allowed to do whatever with your ticket. Cancel it, change it, whatever. So since he had the code, I was obligated to serve his wishes, regardless of whose name was on the ticket. He wanted a name change. I thought hey, maybe he bought the ticket of someone else, it happens. A name change is 600kr roughly 60 dollars so sometimes that’s cheaper than buying your own ticket. Anyway nothing too odd in that yet. He wanted it changed to “Muhammed Maka”. Now, this guy was speaking fluent Swedish with no accent, so call me racist but that made me think the ticket wasn’t for him, still. Anyway I preformed the name change, charged him and hung up, feeling happy about not being yelled at for the fact that we dare to charge for name changes, which is the usual drill. Then I went on with my day. A few calls after that, a young woman in her 20s or something calls in. She gives me the same booking code. At this point I was feeling pretty suspicious. Anyway, to keep it simple I just inform her that “This ticket has recently been name changed to Muhammed Maka”, and when I say that, she SCREAMS in my ear and hangs up the phone. To this day I still wonder what the deal with all that was. Was she kidnapped? Trying to get away from a bad situation? Maybe the male knew she wouldn’t have the money to change her ticket back? I will never know. True, we fans don’t know you celebrities (Yes I’m calling you a celebrity, Buckley, bite me) personally. But I also have a story I’d like to call “Yes, it IS your fault for getting married”. Which I think you might be interested in. Just judged on opinions you’ve expressed in the past, so. Let me know.

Glad to see you might be returning! I used to work at a convenience store, and a lady in her early 40’s tried to return a phone charger that she bought from another store, when I told her that she can’t return that, she started yelling at me telling me that I am useless and fat, my assistant manager came over and she yelled at him and called him a racist word which I shall not repeat her. When we threatened to call the police she ran out of the store. Unbelievable.

Logan K

First off, glad to see your return. Secondly, I hope this is successful. I used to wait ever so patiently for a new video every Sunday when I found you like 3, maybe 4 years ago, and for all your anger, I was extremely excited every music episode. Here's hoping for success!

I do have a story as well. I used to work for a call center warranty service. One of the warranties we serviced was Sirius radio. The big difference though was that we were the regular warranty for Sirius not the extension so we got a ton of calls for them and was always proceeded by Sirius repair team trying to help these guys which frequently took an hour so I was used to people being short with me. This guy comes on and after giving him my name and the intro spiel, he continues the call never using my name but various buddies and guys, and dudes. Like every variation possible like he was avoiding using my name. The whole time we are "arguing" about the return policy to get a replacement requiring credit card info as we send the radio first and he then sends it back. We need the card info on file in case they decide they'd rather have two you know? So he keeps coming at me saying there's gotta be a way to send him a radio without taking his card or anything, essentially just shipping a radio into the ether and hoping for the best, and I keep giving him a flat no to try to close any door he thinks is open for this particular request. His anger builds and then he barks at me like a dog and hangs up. I've taken thousands of calls but refusing to use my name and barking at me is definitely the weirdest.

Enkixx

Glad that this platform may help to bring you back full time. I've been listening for years and I have missed the weekly rants quite a bit.

Enkixx

A lot of times we do 2 for 25 or something of the like price point sales. Had a customer once come up and ask how much would it be if she got it by itself. I tell her, Oh it'll be 17.99 on its own. But it's 2 for 25 so why isn't it 12.5?!? Well ma'am you're only getting one, so it's 17.99. If you get two then it's for 25. What!? But that doesn't make any sense! If something was 10 for 10 dollars they'd each be a dollar a piece! I agree with you ma'am, each would only be a dollar...if you got 10 but if you didn't get 10 they'd be regular price. WELL THAT'S DUMB and storms away.

Kyle Dingle

Never felt much like becoming a patron for anyone, but you're not just anyone. Can't wait to have you have on the regular again.

Kyle Dingle

I work in an electronics department at Walmart. One time, some guy walked up and asked if I could activate the phone for him. Normally, I wouldn’t do it if I am by myself but it was DEAD that night. I told him I’d be willing to help him. Before I could grab his phone, he asked if I’d be willing to go find somebody else because he doesn’t want a retard touching his phone. (I do have a noticeable physical disability). I told him it was just me. He told me to go ahead and activate it but he was not happy about it. About 5–10 minutes later, I had his phone activated and ready to go. Before I was done he mentioned about the tax break certain stores get for hiring “people like me”. Once I had everything finished up, he thanked for helping him and tried to shake my hand. I looked at his hand, looked at him and told him to have a good day and walked away. He went and complained that I was being rude to him by not shaking his hand. After discussing the entire story with the manager I was still told that I was at fault. I was told that I have to have A+ customer service to ALL of the customers. I was told that if I got another complaint I get a write up or something. That wasn’t the first time a customer called me a retard and itwon’t be the last since I still work there and people are still assholes. One person even told me that people like me should stay at home so they don’t have to look at me. Anyway, that’s my story. Welcome back, Buckley

Elijah Tittman

Been following you forever man! Became a patron immediately!

Lance

Ok sure I have a short story. I was working at a little sandwich shop in town. This woman comes in, and starts ordering her sandwiches. About half way through her order she starts going ON and ON about how she was headed to a funeral and how her mother wasn't doing well because of her dad dieing. Y'know, the kind of information that there's NO good way to respond to. So she's done ordering and sent over to the cash register. I of course, am the lucky one to ring her up. We go through the entire transaction and she then asks me how many "points" she has in her account (you get them for buying sandwiches). I tell her that I can't check on the register (duh) but it will say exactly how many she has on the bottom of the receipt. And then I ask "Would you like a receipt?" And she goes OFF. Yelling and screaming at me "Well OF COURSE I DO. What a COMPLETELY stupid question. Does that mean you don't give every customer their receipt? That's terrible and completely UNPROFESSIONAL." At this point I'm just kinda confused and just say "Ma'am we just have to ask everyone if they'd like one, some people don't want the extra paper." She gives me a dirty ass look, by the way still hasn't taken the receipt yet. She goes "Well I STILL need you to tell me my point number." At this point she has been yelling so long, that we've gone from a completely empty shop, to a 5 person line. She has thoroughly pissed me off. So I go "Ok, it's at the bottom of your receipt right HERE." And I shove it in her face, and then hand. Crazy goes "Oh you did NOT just do that to me....". Long story short she tried to complain but the only "manager" on duty was my best friend. So I guess I lucked out. She didn't even complain about just me she claimed we were all horribly rude. What because we didn't pray with you and kiss your feet?? Jesus I wish she had died instead holy shit. Ok maybe not a short story, but I think about this story at least once a week.

Over 300 patrons already! Buckley's worst nightmare I bet, 300 people giving him suggestions haha.

Some context: I'm an optical lab tech, which is a fancy way of saying I make glasses. Typically we can get a pair of glasses done in less than an hour, depending on what materials the customer wants, coatings the lenses get, and the prescription of the customer. We get incentive pay based on how quickly we get glasses made, so needless to say we prefer to get them done in a timely manner, but we also make sure we don't put out a shit product. We inspect every pair to make sure they're good enough quality so the customer comes back, as our store is dependent on return business. One day this lady comes in with a pretty standard prescription and gets the cheapest lenses we offer, uncoated plastic, for $20; we get them done in about 20 minutes. Our customers get a text when their glasses are done, so she comes in a few minutes later, looking like someone pissed in her Cheerios. This gal was upset because we "got them done too quickly". According to her, there was no way we could've made her glasses correctly in such a short amount of time. She was so certain of this that she refused to even TRY THEM ON! She then demands a full refund and states that we'll never receive her business again. The whole thing was moreso just amusing to us, because how amazing must your life be to complain about shit that can't even be complained about? Love ya Buck <3 been with you since ADoB Nice Guys

Alex Plascencia

One time I was buying a car, and I had my dad come with me to make sure I wouldn’t get scammed (he’s a mechanical engineer and works on cars in his spare time). The sales lady we had knew jack shit about cars and every question I had would either be brushed off or she would answer it as if my dad had asked it, not addressing me. Then when I told her my price range (not the highest) and what I’m looking for. She tried to sell me this POS truck after I had emphasized that I wanted a car, not a truck, that looked like it had been shat on a few times by one of those redneck truckfuckers (I live in a rural area of the states so they’re everywhere). She then told me that her boss would let us take it off the lot for a cheap 10k. The price marked on the truck was 9.2k. Already I was annoyed but there was a car they had that I was particularly interested in and wanted to drive. It was overpriced but the mileage on it was pretty good for the year and what I was looking for. When we drove it around for I bit, I pointed out a nick in the windshield and she commented using the voice you would use when congratulating a five year old , saying “Wow! You’re so observant. I’ll make sure they get on that right away.” Safe to say we didn’t get the car. On a side note I legit almost cried when I saw that you were debating on doing adose regularly again. I’ve followed you since your top ten worst songs of 2012. I’m a poor college student so unfortunately I can’t give much, but I love being able to support you. Hopefully you get enough people so you can do this full time :)

Glad to have you back, Buckley. I work at Starbucks so I'm sure you can imagine the stuff I've seen but I think nothing can top the lady drunk driving in broad daylight, pulling up to the window (in drive thru, obviously) with a Four Loko chilling in her drink holder. Guess she really wanted some coffee to sober up. We ended up calling the cops on her, even though we felt bad because she's a regular. After she left the window (after consuming almost her entire salad with her fingers while her fake eye lashes were falling off her face) she ended up chilling in our parking lot until the cops arrived, but since at that point she wasn't driving anymore there wasn't really anything they could do but wait. They ended up leaving a few hours later so we kept watching her for a little bit, at one point she was pacing the parking lot trying to get into random people's cars. That shit was wild.

So I work in a small pet store part time and a while back there was a study published that caused a mild panic about certain brands of dog food potentially increasing chances of heart disease. Shortly after the study hit the news circuit we had a rush of people who were worried about their dogs, and there's noting wrong with that. However, while most people were nice and polite and listened to our explanation that the study was pretty flimsy and it didn't really prove anything, there was one lady who took things way too seriously. So there I was answering questions when this lady comes up and tells me that she saw something on Facebook about her dog food maybe harming her dog. So I try to go into my normal spiel but can't get one sentence in before she cuts me off with "Are you trying to kill my dog?" Of course this catches me off guard and I try to start my explanation over again to try and make sure she understands what I'm saying. I get to about the same point when she cuts me off again with "It sounds like you're trying to kill my dog. Are you going to pay the vet bills? Are you? Because it sounds like you want my dog dead, and when he dies I'm coming to you with the bill." Now she was just about yelling at me at this point so I did what any smart retail employee would do. I got the manager. Needless to say, she stormed out not too long after and from what I gathered kept yelling at my manager, even going so far as to call her a bitch and make her cry, and then assured us that she would never shop here again. PS glad to have you back. Hope this works out so you can stick around.

glad to see you back, love you so much <3

Also, and more important...Carnie? I need to hear more about that. lol

Tony Hutchins

I first found out about you in 2010 during one of your year-end reviews. Loved the material. I've been a fan ever since. Proud to be able to support you on Patreon. :)

Tony Hutchins

i work at a non profit resale store in my town. Kinda like Goodwill and Salvation Army but the mission of the store is to hire people with mental disabilities and illnesses where it would make it harder for them to hold a job. I fell in love with the place and the workers and have since been working there about a year and a half now. There’s been many customers that have acted like fools but one that takes the top 3 is this gentleman that came in shopping for a suit. He didn’t have his card or cash on hand and had to run to the bank to get it. He asked the other associate if she could hold his suit for him and he’d be back in a few hours. Now something to note in this is we don’t do holds.. ever. There are signs everywhere in the store stating this. It would end up being way too many items to keep up with and it’s not worth the trouble of customers getting upset because we can’t find the item in the back that they wanted held. Well she held it for him any way and put it in the worst spot possible, in the back stock room where we hang the clothes to be taken out on the floor. His suit gets put back out on the floor (go figure) and a few hours later he shows back up. I do feel bad for him when I realized what happened, so I stood up and offered to go look for it with him. He then proceeds to do the rational thing, which was tell me that I am irresponsible, reckless, and highly unprofessional for letting this mistake happen to him... Over a $5 suit by the way. I felt pretty anxious and started frantically searching for it. He storms off in frustration and proceeds to yell at one of the special needs employees claiming that I must have hid his suit on purpose because I wanted it. In this time I found his suit. I handed him the suit and he looked dumbfounded. I was frustrated that I didn’t want to handle it poorly or act emotionally so I walked to the back, and told the manager that I didn’t want anything other then for the asshole to apologize to the special needs worker for the way he treated him. Thankfully the customer kissed ass immediately and turned his attitude entirely over. It was infuriating though. I can handle him bitching at me but when he bitches at the other employees when they can’t even understand what’s going on, I thought I was going to loose my shit. Lol

Glad to see you back.

Ryan G.

I dont know if this counts but I was working traffic management once and some taxi driver drove up to the road I had to close. After I told him that he couldn't come down here he said to me "Is it because of the colour of my skin?" I told him "Nobody is aloud down here". He got back into his car and then reversed back the front of the car behind him for some reason. God knows why. And then drove off. I was only 16 and have never been so confused in my life

Hey Buckley! Glad to see you making videos again. I really appreciate them and I hope you continue to make more.

I was helping this old lady who was quite rude to me. So when I go to ring her stuff up,I didn't tell her about my stores reward program.

Ethan Skinner

I worked at a small clothing and home goods store and we had a regular customer that came in and always tried to get things discounted. Eventually we learned that the store was going to be closed, and we started having a going out of business sale, everything was heavily discounted. Usually we had some soft of weekly coupon or deal but all of those were overridden by the closing sale. This lady came in and brought a huge amount of stuff to the checkout. I was ringing her up and at the end she said she had a coupon to go on top of it. I told her that no coupons could be used (everthing was like 60% off at this point). She pulled out her phone and showed me some sort of screenshoted ad that i don't even think was for our store. She demanded that she talk to the manager. The manager at the time came and looked at the screenshot, and also said that it wouldn't work. The woman continued to argue with my manager and my manager ended up calling the district manager. The district manager also said it wouldn't work. The customer gave in at that point and said she would have to take things off of her purchase. The whole transaction took over an hour and she was incessantly rude and blamed me for the whole odeal.

I was working the morning shift and some lady came in and asked for x amount on a pump so she pumps the gas and comes back in furious because she had pumped the expensive gas and wanted the cheap gas so she could have more, she told me I needed to refund her the difference because she didnt want the expensive gas. To which I responded, lady if I cant have the gas back you cant have your money back, this turned into a 20 minute screaming session from this lady that tried to then get me fired and threatened to have me sued.

I was working as a gas station attendant in a small town when I was 21, most of my experience there was one nuisance after another however, one sticks out.

While I may not have a story to tell, I would like to thank you for returning. As long as I have a penny to my name, I’ll always be here to support you for the amount of work that you do!

Glad to see you trying to make a comeback, man. I've been following your videos for a long time now and I truly appreciate the effort you put out. 👌 Happy to support

Ashley Millionie

I work at Walmart, my life is full of ridiculous requests and dumb people who can't read or figure things out for themselves. My favorite is always someone who walks in the front door and asks where one of the biggest departments in the store is. The worst I get is what I get in a daily basis, multiple times a day. "well, it says you have it in store online." No, what it says is that it's either sold I'm A STORE, and not specifically this one, or you just see it pop up and assume it is in the store. I said to a guy once that "Oh, well, there are a lot of things that aren't sold in the store, they're only sold online," and he very seriously was walking away from me and just said "No." Like alright, cool, my 7 years in this store mean nothing I guess.

Ashley Millionie

I'm glad I have the chance to support you other than being one of the 3 people to buy your bandcamp episodes. This channel has been one of my favourites for years, I'm glad you're still making great content!

Andeez Nuts

Used to work at Kohl's. Usually if people came in and didn't have a coupon, i'd have some behind the counter and would use it for them. Customers started to really like me there even if I didn't have coupons for them. Then one day, a middle aged woman cussed me out for apparently messing up her coupons, which I didn't. To make a long story short, people in line who knew me and liked me basically told the woman to go fuck herself.

John Jorgensen

Before I was a manager, I worked as an overnight cashier at a store that was a 24 hour location (my current store is not). Since it was a college town and the club across the street closed at 2 am, we had a lot of weird and drunk characters come in. The weirdest was a group of four girls coming in at 3 am. They stumble in and head to the bathroom; two were tipsy, two were absolutely hammered. After they leave the bathroom, they disperse and walk around the store to shop while yelling nonsense at each other from opposite ends of the store. Eventually, the two tipsy girls come up to the register (the supposed leader of the group is on her phone talking about some party at her apartment). The first tipsy girl starts by yelling at my co-worker that she's Australian, and then she asks my co-worker where he's from. He's from a big city in Texas, but his parents are Nigerian. She proceeds to ask him if he can say pancake in Nigerian, which he refuses. She then says how much she hates America, and wants to move to the Middle East so they won't let her back in the country. Then she tips us $1.37 in change saying that we probably don't get paid well. Apparently she got paid $40/hour when she worked in Canada. Alright then. Two hammered girls come up to register; one is on the other's back groping her boobs. Completely normal, okay. They realize soon that they forgot to get chocolate covered nuts. They run off and say they're going to go get some. Girl on the phone stops talking on it for a second just to scream across the store to them, "Girl, I can nut so hard!" My co-worker and I proceed to die inside. They come back, drop the nuts on the belt, wander around a little more, then leave the store. Apparently the girl on the phone is getting frustrated with her roommate, because all of a sudden she yells, "Girl, I don't know what you're talking about! I'm drunk, and I'm on coke, molly, and X right now!" How she's even walking, I don't know. Australian girl pitches in and says she's gonna go buy a gun at Wal-Mart (I didn't even know they carried guns at the time). According to her, she just has to show her passport. Then she asks if we've ever done acid, to which we both said no. She got frustrated and said, "Man why do Americans never do drugs?!" Finally, the girl finishes her phone call, buys her stuff, and then wonders where the other two girls went. I told her they left, and she said, "Oh... I hope they don't walk into traffic. She bought their stuff too, and they both left. I saw a lot of strange things at that store, but that had to be one of the strangest.

And also, I’ve worked in a supermarket for almost four years (thankfully not anymore), so I have plenty of horror stories; customers screaming at me, employees getting into fistfights, etc. But the one that still gets to me was this elderly man with a severe case of OCD. Everything from the way I placed his groceries onto the counter, to how he wanted them bagged, it had to be done in a specific manner. Anything out of order, he’d get very upset. Mind you this went on for a good 20 minutes, and eventually the customers behind him chose to move to a different register. When it came time to pay, for some reason he started freaking out about the pin pad machine glitching. My manager and I explained to him that’s just how the screen appears when it processes your card. But lo and behold, his card got declined...four times. Our register allows us to print out the remaining balance of a customer’s EBT card, and I wasn’t surprised when it was empty. This man argued back and forth with my manager and I for another five to ten minutes, and afterwards he finally gave up and left a whole cart full of perishables for me to put back. The whole ordeal lasted about 30 minutes, but it felt like an eternity. It took a lot in me to not smack him upside the head, but at least my manager congratulated me for keeping a straight face and composing myself in a professional manner.

arsenicarmaggedons

Woman came in to the store I worked at and complained that the shirt she bought still had its security tag in. I apologised profusely to her as she said she'd driven a bit of a way to come back and explained it will have just been an oversight. She said she wanted a refund for the shirt which seemed a bit bizarre but I was happy to process one for her until she said she also wanted to keep the shirt as compensation for the fuel she spent in coming back. Obviously out policy doesn't exactly cover that :') she wouldn't back down though and demanded to see the manager, even rejecting when I offered her a gift voucher as a token of apology. Kept telling her she wouldn't get a different response from the manager but she was incessant so I called and I stood back in amusement as they gave the exact same response to the woman. She ended up storming out and vowing to never return, good riddance I guess.

Birky

Hey buckley! Greetings from WA. Love to see ya back.

Bad management story: keeping it short and sweet we were short staffed and I had to send an easy item back. Asked the guy on grill for an ETA on said item and he told me it will come out when it comes out, calling me a “little bitch” I naturally told him the only one acting like a little bitch was the one who couldn't give an estimate on the easiest item on the menu. He immediately punched me through the window that separated us. After chilling out for a second I realized the correct decision was to inform management and let them know he’s clearly stressed out and needs help. We were both sent home and in the meeting the next day management said the only reason I wasn’t fired was because it was between thanksgiving and Christmas, and he kept his job. I got a new job and lefT. Restaurants are backwards.

I've been watching your content since 2012 and am proud to be a Patron. Keep up the good work! ;D

Now I get to say I am one of the first hundred patrons of Buckley.

Ok, so in December of 2018 I'm working as an Intern Firefighter/EMT. Smaller town, but we're on the freeway and it's snowing. All day it's been non-stop car wrecks, mostly small stuff, but a couple of bigger ones. Well, at 8:55 we get a call for possible poisoing at the Chinese place. We roll code-3 over there, lights and sirens, everything. Pull up and go in and we find a perfectly-healthy lady in her 20s laying on the floor, screaming at a waitress while the manager just looks on. Turns out this lady ordered a "dragon bowl" about 6 alcohols mixed together in a soup bowl. So, while she's "sipping" her drink, the waitress she had goes home and gets changed out for "Stacey." "Stacey" is the same woman who appearently slept with our PTs ex-boyfriend while they were still together. At about this time, alllll that booze kicks in. The PT is convinced that "Stacey" has poisoned her, and she proceeded to freak out and call 9-1-1. Meanwhile, while we're dealing with this, another car crash comes in, but we are unavailable thanks to this. After getting PD involved, she went to cool off in jail, and we went home. Only took a whole 45 minutes ....

Im glad you're doing well and wanting to revamp yourself again. I missed you old friend :D

First off, let me say that I’m super excited that you’ve decided to set up a Patreon page, and I look forward to what you will release in the near future.

arsenicarmaggedons

So happy you're back, Buckley. And so honored to be a patron.

Andrew Dhrismas Pollard

I was cleaning the restrooms at the movie theater that I worked in, and a guy comes out of a stall pants around his ankles grabbing paper towels telling me "I have the squirts I need to clean up in there". I set my stuff down and didn't go back in there for about another hour.

Le Tired

Glad to be a Patron, Buckley! I worked at Boston Market last year and had a woman that would always request brand new mashed potatoes every time she came in. Not too unreasonable, except she would still ask even if the mashed potatoes were just finished seconds before she came in, without fail. By far the most interesting customer we had there.

I'm stoked to be here

This happened when I was like 18 and still worked at Subway, so it's a little old, but this incident will always stay with me. So, I used to work at Subway, and we had this one lady who would come in like once a week and claim that we "messed up her order" and demand a free sandwich. Since it's fast food, we all know the age old saying ("The customers always right" in case you didn't know), but I didn't really start to pick up on this happening with her specifically until maybe the third time she did it. So anyways, in the middle of a Sunday lunch rush, this woman comes in and orders five footlongs. Fine, great, no biggie, but she was being needlessly complicated with her orders. Like, she would ask for one sandwich, then take it back mid-order and say that she wanted something else, and she did this for every sub. I recognized her at this point and whilst she was being difficult, she wasn't trying to get anything for free, so whatevs. We ring up her order, take her payment, and she's on her way. Three days later whilst I was closing the store with my buddy Pablo (not real name) we get a phone call. Pablo answers. Pablo was on the phone for like 10-15 minutes, and by the time the call ended I asked him what that was all about. Pablo tells me some lady says that she came in and we got all of her sandwiches wrong and she wanted free sandwiches to make up for it. Right when he told me that, I already knew who he was talking about, so I asked him what he told her. "Well, she wouldn't stop talking, and everytime I told her we couldn't do that, she'd just keep insisting so I told her I'd just pay for it out of my own pocket." This really pissed me off. Pablo's a bit of a pushover, but our store was also super strict and monitored the cameras hard and if we didn't give them a good enough reason for giving away free stuff, especially five sandwiches, it was automatic termination. I told Pablo to wait in the back when she came cause I was gunna deal with it. Anyways, she comes walking in, and looks me in the eyes and automatically knew she was fucked. Idk how to explain it, but you can definitely tell her whole demeanor changed once she realized that I knew what was going on, and it was even more obvious when she asked for my buddy and said that he was going to take care of the sandwiches because we messed them up. "Ma'am, I was the one who made you those sandwiches on Sunday and I know we didn't mess them up because you asked us to re-make them so many times that I remember specifically asking you if everything was good a few times before we wrapped them up and sold them to you." "Yeah, but Pablo said that he was going to comp them! This is ridiculous, you guys messed up my order so you owe me those free sandwiches!" "Pablo wasn't here on Sunday and he wasn't going to comp them, he was going to pay for them out of his own pocket, and I'm not going to let him do that. We didn't mess up your sandwiches, you come in here every single week claiming that we mess up your orders, and I've taken notice of it. I'd be more than happy to make your sandwiches, but they're not going to be free" "What do you mean they're not going to be free?! I've seen Subways at Valero do a better job than you guys have because you guys always mess up my sandwiches! Fuck this place, I'm going to call HQ and get you fired! My husband's a lawyer and we're going to sue you!" "Okay Ma'am, whatever you gotta do, but I'm not giving you a free sandwich." She got really mad and stormed off in her very expensive SUV. This is one of the first experiences with these kinds of people that I ever had, and I couldn't believe how entitled she was. The worst part is they actually had me on the chopping block the next day, and I got told I was going to get fired over the incident, so I just quit. Then they re-hired me 3 months later, and she came in once afterwards, saw me, then promptly never came back. Good riddance.

Hey Buckley, I love your content! I've been listening since 2010, so I'm a long time fan and am hoping that you can do this full time as your content is consistently hilarious & engaging, anyways, here's a story I have about a bad customer service experience (I posted it on Reddit a few weeks back) , it's about this lady who wanted five free footlongs when I worked at Subway.

I’m so happy to see you back, hope this turns out to be a success