Some of you don't have access to Rewards
Added 2019-02-08 04:46:09 +0000 UTC
As a lot of you are aware, recently Patreon underwent a change to the way they handle reward tiers. If you're unable to access some of them here's why, and what you can do to get access again:
This is copied and pasted from the Patreon Help desk:
What will this (the change) mean for my existing patrons?
So how does this impact existing patrons? Most of your patrons will continue receiving access to posts assigned to their tier as usual.
- If you select Public, anyone can see your posts even if they’re not a patron.
- If you select All Patrons, all of your paying patrons will see your post, regardless of the tier they are in, even if they selected "no reward" when they signed up.
- If you select Choose tiers, then only the patrons in the tiers you select will see your posts. That means patrons who selected "norewards" when they pledged are not actually in a tier, and won’t see your post unless they update their settings. And patrons who are paying a higher dollar amount than the tier they signed up for will only see the post if it’s available to their tier.
If these patrons want to continue seeing your posts according to the dollar amount they are paying, they simply need to update their settings to sign up for the tier they want to be in. If you have patrons in the "no reward" tier, or patrons who are pledging more than the tier they’re signed up for, we suggest you reach out to them to inform them of this update.
Because the rewards are in Tiers, if you are not able to access them but you ARE pledging the corresponding amount to unlock them, then head into your settings and edit your pledge from 'No Reward' to the tier you are wanting access to.
