hirotaku

News: Solutions to possible problems in patreon

Added 2018-08-31 05:17:26 +0000 UTC

Hello everyone (. ^ u^.)/

Due to some problems that patreon has been happening, I got an email giving me some recommendations to share with you in case any problem arises.

The recommendations to take are these:

If their bank suspects that the Patreon payment is fraudulent, to pattern can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that does not charge for international payments.
They can reach out to the Patreon support team to get account specific help.

Here's what we'll be doing (Patreon Team):

We'll reach out via email to any patron who receives a "declined" payment with info on what they can do and how.
We will continue Patreon's proactive practice of retrying payments throughout the month.