Patreon Payment problems
Added 2018-09-02 01:22:32 +0000 UTCI was informed by an e-mail of Patreon that they have changed the payment processor, so it may affect Patron´s payments. According to them, they will work to solve any problems, and if someone get any trouble, their instruction is to try to contact the customer´s bank... let´s see how things will follow...
The message I received from Patreon:
If your patrons are having any trouble, here’s what they can do:
- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If their payment failed, they can follow these steps or switch to a different payment method.
- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
- They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
- We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
- We will continue Patreon’s proactive practice of retrying payments throughout the month.
